Says a direct seller whose business model is to bypass dealers.
Nothing wrong with that, but you are in a glass house when it comes to throwing stones at the conduct of a retail customer.
Give the OP a break.
I am very aware of the tight margin on e-bike sales because of a) proliferation of outlets such as Halfords which operate on a mixed model internet + shop and b) some consumers come to your shop to get advice and demo then buy on the internet to save some money.
I operate in a similar way to Dell's business model with computers: integrate vertically to ensure quality and uniformity of products and after sale service. If you buy a PC from Dell website, Dell engineers can fix your PC as quickly if not more quickly than BT fixing your phone line.
my business model does not hurt the dealers. I only sell 12 models, they have access to 50+ models. Their problem is the internet shops that sell the same models, not my range of 12.
I encourage bike shops to convert bikes. They deliver a superior product. Just think of what bike you can get with a £1,300 budget if you go for conversion from your local bike shop.
They get the margin on the mechanical bike, discount on the kit and income from fitting the kit.