Help! Info on web site www.e-bike buyer.com (seller of second hand e-bikes

Iainchef

Finding my (electric) wheels
Dec 31, 2020
7
0
Greetings,
I am a newly seeking advice
Have seen a Risen&Muller Nuevo Nu Vinci 43cm (2018) on site.
Any useful info on site would be good eg feed back etc.
Also info on bike as a second hand purchase @ £2,149 they state pristine condition.
Bike appears to be just right for me. Auto gears,hydraulics etc.

Cheers
Iainchef
 

Wicky

Esteemed Pedelecer
Feb 12, 2014
2,823
4,011
Colchester, Essex
www.jhepburn.co.uk
Domain name is about 2 years old > https://whois.domaintools.com/ebikebuyer.com

Address given in their contact page is a London office

Their 0800 tel no. gives you no indication of their location.


I would be very cautious sending money into the unknown!
 
D

Deleted member 33385

Guest
Greetings,
I am a newly seeking advice
Have seen a Risen&Muller Nuevo Nu Vinci 43cm (2018) on site.
Any useful info on site would be good eg feed back etc.
Also info on bike as a second hand purchase @ £2,149 they state pristine condition.
Bike appears to be just right for me. Auto gears,hydraulics etc.

Cheers
Iainchef
They seem to buy a lot of ads, easy to do for a quick scam - did you respond to an ad on Google search or Facebook? If a website has a good organic listing ranking on Google, as opposed to just ads, you're less likely to get ripped off. Also check out Trustpilot (although that can be gamed). Bear in mind that they might be a new legit website represnting an honest business, promoting themselves through ads because they can't afford the Search Engine Optimisation services at a high enough level, to get them featured on page 1 of Google, where everyone needs to be. I advise buying from well known, established websites instead.
 

Andy-Mat

Esteemed Pedelecer
Oct 26, 2018
2,214
562
78
Greetings,
I am a newly seeking advice
Have seen a Risen&Muller Nuevo Nu Vinci 43cm (2018) on site.
Any useful info on site would be good eg feed back etc.
Also info on bike as a second hand purchase @ £2,149 they state pristine condition.
Bike appears to be just right for me. Auto gears,hydraulics etc.

Cheers
Iainchef
Even if they are fully legal, are they local if anything goes wrong? As thats a lot of money for a/any mid motor bike, with its well known "single point of failure", which nobody that owns one will tell you about!
My advice, if you want it, is to buy a new Chinese built e-bike, with a hub motor, and stick the change from what this one costs, which could easily reach a thousand pounds, back in the bank where it belongs. Or buy a second bike as a souce of spares for the next 10 years, pluse you then have two batteries automaticallly....
For my standard Chinese made rear hub e-bike, with 2 batteries, delivery and import duties, I did not pay 1000 pounds. It has only had one failure since I started riding it, when the throttle got wet in a storm, which took a few days to dry out...
But at the end of the day, you must choose for yourself, and let no one else choose for you! If anything goes wrong, you may feel that you were pushed in the wrong direction......
Andy
 
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sjpt

Esteemed Pedelecer
Jun 8, 2018
3,831
2,756
Winchester
its well known "single point of failure", which nobody that owns one will tell you about!
It is indeed one of many single points of failure, to add to the many single points of failure that exist on regular bikes or hub drive ebikes. Luckily it is very rare on a properly maintained bike; people who have owned crank drive bikes generally haven't experienced a chain failure, that is why they don't tell you about it.

So it has to be people (a person) who haven't owned one that tell you about it.

That said, there are many other advantages of hub drive as well you can read about on many threads here.
~~~
If I was considering buying from a company like that I'd ask them where the bike was and whether you can inspect it and all its paperwork before purchase.
 

Andy-Mat

Esteemed Pedelecer
Oct 26, 2018
2,214
562
78
It is indeed one of many single points of failure, to add to the many single points of failure that exist on regular bikes or hub drive ebikes. Luckily it is very rare on a properly maintained bike; people who have owned crank drive bikes generally haven't experienced a chain failure, that is why they don't tell you about it.

So it has to be people (a person) who haven't owned one that tell you about it.

That said, there are many other advantages of hub drive as well you can read about on many threads here.
~~~
If I was considering buying from a company like that I'd ask them where the bike was and whether you can inspect it and all its paperwork before purchase.
I was lucky, I never "accidentally" bought a mid motor, as price (Pensioner) played a larger role for me than looks, which the mid motors doe have, looks and looks only!
But I am here in Germany completely "surrounded" by owners of mid motor e-bikes, I could not even say accurately say just how many, maybe 20 or more, who mainly have bought what they believed was a German bike, all from Bosch. But of course it is all Chinese production, just more expensive, but Germans always buy what they believe is German manufacturer and quality.....
When I bought my first VW Sharan (I had two, because my company required it!) in 1997, a neighbour complimented me on buying a German car, I told him that only the name is German, and showed him the large metal label under the bonnet, that model was made by Seat in Spain. Inbetween, he has followed my way and now only buys Mitsubishi, which I have done for many years now. Another neighbour has also bought Mitsubish for some time now after having several VWs and Mercedes......
Many of those Bosch e-bike owners have learned the hard way about Bosch bikes and Bosch guarantee and Bosch work practices, which appear to be the same/similar to the UK. As someone here mentioned, I think last year, it is questionable as to whether Bosch are even fully legal in the way they treat their customers......as they sell no spare parts to private persons, or to may bike shops!
But as these owners are generally speaking not DIYers, and none of them are in any way mechanically minded, I get called to help from time to time, when something goes wrong, but it is mainly because I am possibly "the person with one eye is King in the land of the blind!"
I am no expert with Bosch (or any other mid motor e-bike for that matter!), and for the more serious problems (motors and drive generally), I send them to their supplier, whose repair costs are often in the region of the price of a new standard Chinese hub bike......Which I find horrifying myself....
Naturally, the appalling way Bosch treats its customers, has lost a lot of sales for them in Germany, as YouTube and other web sites are full of complaints about quality and guarantee claims......The information is there for those who take the time to look....
What I cannot (nor want to) change, is that some just keep paying out yearly high repair costs, just about each and every year, hoping to finally run a few years with no more bills..... But here is very hilly, and riding through the forest, puts a lot of wear and tear on the transmission parts......But I do not trust myself to tell them the full truth, as I am sure it would make many unhappy.......as it would me too, if the position was reversed.
I myself do not need to put out that sum for my car's maintenance each year, and it probably does 10,000 Kms in that time.......
So how does me not being an owner of such expensive crap, mean my opinion is invalid?
Particularly, as many of the mid motor "fan club" here voice their (IMHO mainly inaccurate) opinions on hub motored bikes very freely! As in 3 years, my second cheapo Chinese (which all e-bikes are under the skin!) e-bike has cost only tyres and brake parts, has two batteries and with import duties and tax, well under €1,000......around 930 UK Pounds.
IMHO Bosch are only good for running into town and back, over smooth roads etc., if you want to keep running costs to a minimum, once the guarantee is gone.....and as a Bosch (or any mid motor e-bike) owner you are prepared to replace a chain which you carry with you at all times, plus any required tools and a flashlight, so that even at night (if you ride at night!), when raining or snowing, you can get home without a long boring and pushing the bike, walk!
All I need to do is sit on my bike and twist the throttle or pedal for the PAS to run the hub motor, once I have removed the broken chain completely, and I drive home in relative comfort.....
But here on Pedelec, it still amazes me how just how rude and unfriendly, the mid motor brigade are generally about hub e-bike owners, they can be, just because they themselves have been occasionally caught out at the running costs of their preferred steeds....But complain long and loud, if ANYONE here accurately calls THEIR "baby" ugly!!
Sadly, it appears to be the general mid motor faction "reaction" to anyone pointing out the possible perils of of mainly mid motor e-bikes and some of the manufacturers, to newer, less knowledgeable people here, who are asking for honest and accurate assistance on a bike purchase.
Not telling it as it really is, is really telling lies to these people!!!!

Just staying quiet would be more hones, if the truth hurts....
But I do not really agree with that either, as "tell the truth and shame the devil" was drilled into me as a kid, by my Mother......
And "Honesty is the best policy".....
And let us not forget "Manners maketh Man!" either.....

I would like to wish all members of Pedelec a very Happy New Year, and that they und their's all manage to avoid the perils of COVID in the future.
Stay healthy.

Andy
 

Andy-Mat

Esteemed Pedelecer
Oct 26, 2018
2,214
562
78
So only Bosch make 'mid motors'?
Who knew...
If you read with ,ore comprehension, you would not have made this mistake, as I addressed all mid motor e-bikes, though IMHO Bosch is the black sheep of mid motors and their services.
Other makes appear to be better when reading from the pages of Pedelec.
Have a happy new year, I am!:)
Andy
 

Andy-Mat

Esteemed Pedelecer
Oct 26, 2018
2,214
562
78
I think your use of terminology ie (expensive crap) and the fact you have never owned one answers this question.
So if I follow your line of reasoning further, an LBS must own and use all bikes that they may work on, or a garage mechanic must own and use all the models of car he has worked on?
Seems a ponderous method of thinking at best, or was it just an attempt to prevent awful truths about certain e-bike makes, models and types being circulated to those who might "need to know" here on Pedelec? At least that is how it appears..... Some form of modern Communist ideal it sounds like to me personally!
Over the many years I worked as a computer engineer (in the RN on mechanical and early electronic computers for missiles, gunnery and SONAR) and as a civilian for certain US Companies, and I worked on many models, from huge to table tops, sometimes without having even seen them before. But the digital ones were all basically the same, just like e-bikes are!!
After retirement, I worked as a locksmith, opening doors, repairing on locks that I had never even heard of, let alone seen, without any problems. I gave that up, once I had learned all I could, only on the grounds of the poor moral ways of the companies concerned. But I still open doors and repair them for my neighbours....free of charge.....
I then worked for a local company repairing GPSs from cars, the built in ones, very complicated units, that required good and careful knowledge and understanding of very fine electronics, from many different makes of cars, none of which except one, had I previously used and/or driven!
Even before that I had as a hobby repaired portable GPS units, mainly TomToms, without ANY previous knowledge, all self taught, and resold them on ebay, for some years......
I find your reasoning on "who knows what" about e-bikes, seeming full of un-thought out errors and falsehoods, as not owning a particular make/model of e-bike cannot prevent an average intelligent DIYer person from either repairing them or knowing about them....
But you may be right for some apparent bodgers, who without ANY previous knowledge or experience for example, manage to connect their battery polarities incorrectly and similar errors, who simply do not have the "background" for working on ANY e-bike electrics and electronics........
But I was never a bodger, the Royal Navy training, and the influence of my Father, a brilliant Engineer, saw to that and it is obvious to many I sincerely believe, that here on Pedelec, there are many others who can also be safely trusted to be able to work and comment on a completely unknown to them, e-bike model.
That is quite obvious I feel for most here, as we have many clever folks here.....
Or are you still maintaining that one must own a particular model first before commenting about them or even working on them?
Andy
 
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montwo

Pedelecer
Feb 11, 2019
85
57
If you read with ,ore comprehension, you would not have made this mistake, as I addressed all mid motor e-bikes, though IMHO Bosch is the black sheep of mid motors and their services.
Other makes appear to be better when reading from the pages of Pedelec.
Have a happy new year, I am!:)
Andy
All your specific criticisms - every single one - were aimed at Bosch.
That's like me saying motorcycles are crap because Ducatis are expensive.
 
D

Deleted member 33385

Guest
Bosch is easily found after "Bish" and "Bash"
 
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Bonzo Banana

Esteemed Pedelecer
Sep 29, 2019
805
464
Dare I say Brose motors are worse than Bosch, they have a history of destroying themselves and many Specialized owners complained about motor problems so Specialized extended the motor guarantee to 4 years because of the high level of complaints and faults.

Maybe I've got the wrong end of the stick but it seems to me that the mid-drive motors used on standard bikes for commuting etc are generally ok but they are mainly sold as the best option for off-road e-mountain bikes and this is far more demanding.

Ultimately mid-drive motors are small motors that using various gearing create high torque from fast small motors, this is often achieved with plastic cogs and even belts. Not only that mid-drive motors have to work with the power input by the rider who is also providing power through the same cranks so this small motor so has to be designed to cope with quite a lot of power. Yes there are performance advantages to mid-drive but it's much harder to make such motors reliable especially if you combine it with it off-road use. I'm sure if Bosch only made hub motors and the Chinese made only mid drive motors we would be singing the praises of Bosch.

In our reality though Bosch motors are a premium motor solution with premium performance and typical premium reliability i.e. very poor and matching high repair costs to go with it. Not something I would ever want personally but still interested in Bosch bikes and their technology from a distance.

Hub motors are so brilliant with regard their engineering simplicity and reliability and can still deliver nice if not class leading performance.
 
D

Deleted member 33385

Guest
Dare I say Brose motors are worse than Bosch, they have a history of destroying themselves and many Specialized owners complained about motor problems so Specialized extended the motor guarantee to 4 years because of the high level of complaints and faults.

Maybe I've got the wrong end of the stick but it seems to me that the mid-drive motors used on standard bikes for commuting etc are generally ok but they are mainly sold as the best option for off-road e-mountain bikes and this is far more demanding.

Ultimately mid-drive motors are small motors that using various gearing create high torque from fast small motors, this is often achieved with plastic cogs and even belts. Not only that mid-drive motors have to work with the power input by the rider who is also providing power through the same cranks so this small motor so has to be designed to cope with quite a lot of power. Yes there are performance advantages to mid-drive but it's much harder to make such motors reliable especially if you combine it with it off-road use. I'm sure if Bosch only made hub motors and the Chinese made only mid drive motors we would be singing the praises of Bosch.

In our reality though Bosch motors are a premium motor solution with premium performance and typical premium reliability i.e. very poor and matching high repair costs to go with it. Not something I would ever want personally but still interested in Bosch bikes and their technology from a distance.

Hub motors are so brilliant with regard their engineering simplicity and reliability and can still deliver nice if not class leading performance.
Two wheel drive for off-road use, via two 125W hub motors might be something worth trying out - perhaps that'd be more reliable than mid-drive? I very much like my Bafang mid, but I can see why a hub motor could be more reliable. Seems there's less to go wrong with hub motors. I don't like the look of nylon gears... Here is a steel one, but I don't think they're available for my BBS01b:

https://lunacycle.com/bbshd-ludicrous-steel-gear-nylon-gear-replacement/
 
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Andy-Mat

Esteemed Pedelecer
Oct 26, 2018
2,214
562
78
Bosch is easily found after "Bish" and "Bash"
In the UK, in the period after the end of WW2, a common every day term for poor quality or rubbish was "Bosch" or "bit of Old Bosch"........
I cannot say exactly when the term fell out of usage, but guessing only, sometime in the 1960's.
With regard to e-bike quality from that German company, it is still true!
Of course Bosch e-bike owners don't like to hear anyone calling their expensive bikes "Ugly", as the truth hurts.
There is hardly a month that goes by on Pedelec, without some poor inexperienced owner who has experienced problems writing here.......
When one considers that the lower priced end of the e-bike market is where the larger numbers of e-bikes sold are, and we do of course see problems there, but the numbers of incidents reported here on Pedelec are tiny in comparison to the high end priced bikes.
Bosch itself causes many of the problems by refusing to supply spares and full product repair information to private persons and LBS's that are not affiliated to Bosch! That is where many feel that Bosch are not following EU laws on the sale of goods.
Furthermore, if your motor dies, Bosch apparently replaces that motor for around 800 UK Pounds plus fitting, with a repaired (not new!) motor!
And according to some one here last year, it has been known that these motors have then failed within days of being fitted!
If that is the type of quality that Bosch e-bike owners expect and apparently accept, then I can only say that personally I find that appalling!
If anyone wishes to investigate ANY make of e-bike, then web sites like Pedelec can be searched quite easily for individual cases, if required......
For example I used " bosch problems" as a search argument and got a list of 173 pages of Bosch problems of one sort or another!!!
Remember, this is just Pedelec!
If we assume that say only 50% of that are true Bosch e-bike problems, that is still a huge number......even 25% is still huge!

Does anyone know any other Manufacturer's name of e-bike problems, anywhere close to that? I did not till I investigate the German e-bike scene...
So I tend to feel that the returning British soldiers from Germany, after the end of WW2 had something.
For anyone who can read German, or who is willing to use and interpreter software/web site, the problems for Bosch e-bike owners are apparently pretty huge and well documented in Germany:-
Or here:-
or here:-
or here:-
Where an interesting Graphic can be seen that requires little knowledge of German:-
E-bike problems Germanyjpeg.jpg
43% Only have had NO PROBLEMS with their e-bike. A total of 904 e-Bikes, of mixed manufacturers.
22% of Bosch e-bike owners have had problems with their e-bikes a total of 454 bikes.
Brose had 21% of problems with 449 e-bikes.
Shimano had 5% with 111 bikes.
All the other manufacturers (therefore by definition the cheapos including of course hub bikes) accounted for only 9% of the problems, with 184 e-bikes! - very telling indeed as this will be the lower end of the market price wise.
I hope that this will interest anyone considering a Bosch bike at this time,
Happy New Year.
Andy
 
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