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Deleted member 33385
Guest
Yes - but it also bumps up the price as I wouldn't expect the return courier to be free (unless faulty, broken etc) just because I've got short legs and arms!
I'll jump in with both feet soon enough, once I get replies to my emails. I have to say that the 'tone' of the replies, as well as the information they provide, will have a bearing on my decision. I've had one (automated) reply already, which, while it was reassuring to know that the email has actually arrived and is in their 'system', was a little disconcerting as it references upcoming Easter closure dates - so apparently hasn't been checked since then … but then I know that sort of thing is easy to overlook when you're busy.
The 14 day return window is supposed to be quibble-free, but as you say, they can charge for return postage and some companies also charge a "Restocking fee", which is some percentage of the sale price. Tricky business buying anything online these days...