Indeed I did just that on Friday. They state the preload range from one extreme to the other is only 10% and agree that the ProConnect S fork is considerably firmer than a mountain bike fork. They are putting this to RST who make the item, to see whether they produce anything softer and more compliant in 700C size, preferably with a better range of adjustment.Hi Davall - this sounds most aggravating - surely you should put the issue directly to the supplier and see how they respond. That way both you and they might benefit!
Failing that, they advise that I might wish to purchase an air fork instead.
In the meantime, I see it as important to caution others who may be considering the purchase of one of these bikes to be aware of the shortcomings in its fork and make certain it suits them. Unfortunately I wasn't able to test ride an "S" before purchase because there wasn't one available.