Hi from sunny Hull

[Ady1]

Hi.
I have a 7 month old BH Atom Lynx 5.5 2019 that I purchased from 50 Cycles in Loughborough.
Unfortunately, they appear to have totally gone and my engine is broken.
I have had no support from BH in Spain and struggling to get anywhere.
It was suggested by 'Dewey' on 'the electric bike review forums' that I posted my problem on here too to see if anyone can help.
Regards
Adrian

 

[Kwozzymodo]

The BH website has a list of distributors and there doesn’t seem to be any representation in the UK - https://www.bhbikes.com/en_GB/point-of-sale/agents-distributors

If you know what your issue is, one of the agents may be able to help?

 

[Ady1]

Hi Kwozzy.
That site shows nothing for the UK.... or am I doing it wrong?

 

[Wicky]

Nearest dealer seems to be via Hull to Holland ferry.

50 Cycles are around but in a rejigged form following their bankrupcy - there's a thread on this forum where the company owner pops up and posts occasionally.

What's happening at 50 Cycles?

I am new but but I found this site when searching Kalkhoff Impulse issues, of which there seem to be many. I am in dispute with 50 Cycles who supplied my wife's bike- a Tasman i8. It seems that 50 cycles have given up on the Kalkhoff franchise - think I read that on here. My attempt to contact...

www.pedelecs.co.uk

Scarily they claim to be still selling BH bikes.

What's happening at 50 Cycles?

What makes you say I am going to say positive things about 50 cycles? I am just keeping the people informed here. Old company --> https://beta.companieshouse.gov.uk/company/05140671/filing-history?page=1 New company --> https://beta.companieshouse.gov.uk/company/12193297/filing-history A...

www.pedelecs.co.uk

 

[Kwozzymodo]

That’s what I mean - there isn’t a dealer in the UK. You might get somewhere by speaking to a European supplier. They may be able to help out with parts that you can get fitted locally.

Do you know what the issue is?

 

[Kwozzymodo]

50Cycles have mentioned something about becoming a B2B business, once they sort out their CVA

 

[Ady1]

Yeah, the nylon helical planetary gear has sheared.... same problem as the befang motors. Apparently this is a Dapu motor..... although it looks nothing like one!

 

[Kwozzymodo]

I am no expert on mid-drive motors, but is that something like this:

Gear set for Bafang K5, SWXU & SWXH motor

Gear set for Bafang K5, SWXU & SWXH motor

bmsbattery.com

 

[Ady1]

Yeah, the nylon part - just one of them.

 

[Ady1]

I'm no expert either..... still learning

 

[Kwozzymodo]

If you sent the dimensions of the gear to an ebike supplier that does motor parts, they may be able to help provide a replacement.

 

[Ady1]

Yes. I'm on it, thanks

 

[Fat Rat]

Welcome
And good luck with your problem

 

[Ady1]

Thankyou.
I may have it sorted, I will know in about 2 weeks

 

[Ady1]

Just to put this one to bed.....
All fixed now.
I found a retired engineer who machined a new gear (and a spare) and fitted it and put it all back together for £200 - all works perfect, albeit, the motor is a bit noisier.
Happy days....

 

[Nealh]

The planet gears can be bought separately and usually held in place with a circlip, overall diameter, inner diameter, thickness and teeth count are required.
Nylon or steel are available if you search carefully.