That's a good reply then, comforting to know they aren't just ebay based. As others have said, if you can get to try at least one that would be even better, maybe Pro Rider could provide that as they are close enough?
E-bikes are very personal things and it's best to be certain you are happy with riding your choice.
Thanks everso much for all your advice Flecc I have decided to save the money and go for the pro rider...they have sent me in writing a promise to honour the warranty at my full weight bearing in mind I am 45 years old and not going to be doing stunts and bumping up kerbs on it...
Its the only firm I have seen that collects the bike and delivers it back to you at no cost to yourself should there be a serious problem...
I am sure I will be happy with it as my missus has the Izip and that is almost good enough for me... just needs a bit more power...
The firms site also say that I have 7 days to send it back under the distance selling regs if not happy so looking at the site and speaking to one of thier guys by email I think they will be as good a firm to buy from as any...
They do mobility stuff so will be used to dealing with old fogies as well so I should be ok with them...
For my peace of mind I have the shops "home" warranty plus if I buy through paypal I have the 45 days paypal cover... should it be a total flop but I think I will be ok with this bike plus £365 in my pocket to blow on something else... I had mentally spent the money already...
They say that they have understated thier maximum capacity in the vein of "under promise over deliver"
I will do a review of first impressions when it comes.
As well as thier shop the firm has 6930 feedback and 100% positive and being an ebay seller myself I know how difficult it is to keep 100% positive these days (I sell LED and CFL energy saving bulbs for a living and I use ebay too, on my big account I have 25,000 feedback but only 99.5% positive and I try my very best to keep the negatives down but with bulbs sometimes people dont even give you chance to put it right before leaving bad feedback so 6930 feedback and 100% positive is very good for any seller)
The battery is also £100 cheaper than the batribike one which helped swing it for me...
I might regret it but I feel quite positive so far about it all...