No problem as I said they are good bikes until problems arise .
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Sent from my SM-G925F using Tapatalk
Greenedge CS2 problems
- Thread starter Andy Bluenoes
- Start date
Well, an update on my story is very similar to this one...
Not overheating, but losing connection to the battery. Narrowed it down over the last couple of days. The battery pack rattles like hell now in the cradle, with the battery losing contact with the terminals in the process.
I found a temporary fix of wedging some foam at the top of the battery to force it down onto the terminals.
On inspection of the terminals, one of them doesn't have much spring compared to the other one...it appears that this has forced the corresponding battery terminal further into the battery casing, meaning there is more chance of the contact failing.
The battery is going to be collected...hopefully soon...and then I will be sent a replacement battery and cable.
Hoping customer service is as good as people say as I really do not want to be using public transport or having to drive for too long.
Gone reasonably smooth so far, although I was expecting a tracking number on Friday for the replacement.....I'm sat at home waiting for a delivery that may or may not be coming....
Well, things are turning from good to bad.
The shop in question is not responding to my emails, despite previously good communications.
The replacement battery was early this morning missing in action, and the shop said that they were investigating and to leave it with them and they would get back to me.
However, I have now emailed twice since as I need to make arrangements for tomorrow if I am to sit at home all day again waiting, but have had no response at all.
Interestingly, the parcel carrier tracking information states that the parcel has not been received from the sender. I am beginning to think that they never sent it out in the first place.
Becoming increasingly frustrated.
The shop in question is not responding to my emails, despite previously good communications.
The replacement battery was early this morning missing in action, and the shop said that they were investigating and to leave it with them and they would get back to me.
However, I have now emailed twice since as I need to make arrangements for tomorrow if I am to sit at home all day again waiting, but have had no response at all.
Interestingly, the parcel carrier tracking information states that the parcel has not been received from the sender. I am beginning to think that they never sent it out in the first place.
Becoming increasingly frustrated.
It was the name bluenoes that got me wondering (Glasgow rangers fans) probably the same for any other fans who's team plays in blue, cheersHi Tabs....no, although my parents were from Scotland, its a vague link
Yes, it finally turned up on Tuesday...had to pick it up from the parcel company as I couldnt stay at home again. It wasnt sent out until the Monday...
But, the main thing is, its all working again now...the mrs will be using this one in the future as she does less miles on her commute than me, and I am using my other one which i hope is more up to the long haul
But, the main thing is, its all working again now...the mrs will be using this one in the future as she does less miles on her commute than me, and I am using my other one which i hope is more up to the long haul
Glad to hear it's sorted and doesn't seem to be the same fault I had with mine as that was what encouraged me to invest in a bigger and totally different ebike ie my haibike sduro hardnine rc which is close on 4800 miles in 18 months ish . Only repairs I have done are new chain and rear cassette due to wear and tear at 4500 ish miles and rear derailleur as I bent mine and it messed my gears up . And about 4 sets of pads front and back. I can honestly say I get my money's worth out of mine .
Sent from an S6 Edge using Tapatalk
Sent from an S6 Edge using Tapatalk
I think there is definitely a point to you get what you pay for....im doing 120 miles a week to get to work, although its a nice bike, i do think i would spend a lot of time fixing things on it....less miles and a less bouncy route and it may be different.....the battery has already started rattling slightly in the housing after one day....
D
Deleted member 4366
Guest
Yes, I put one on which helped fix the problem initially but i had to send the battery back to the dealer because of the problem with the controller terminals being stuck and pushing the battery terminals into the battery.
I know a strap is an easy fix, but i dont think spending (albeit a small amount in compartitive terms) 800 pound on a bike should mean having to fudge fix design flaws.
There will be a strap on it permanently now though, so hopefully it wont get to tat point again...
D
Deleted member 4366
Guest
You bought the cheapest bike and put it in the hardest environment. It's not reasonable to expect the bike to deal with that, nor to expect the dealer to bail you out. I expect that he has already made a loss from your purchase. If everybody claimed new batteries, he couldn't stay in business and we wouldn't have any cheap bikes. You have to be a little flexible in your approach. A piece of Velcro costs about £2. Problem solved for everyone!
The bike was suggested to me as suitable for my purpose. On that basis, I dont expect bits to fall off it, or fail within a few weeks.
I did not claim a new battery, I was given one as the one I had was faulty. Big difference.
I did not claim a new battery, I was given one as the one I had was faulty. Big difference.
D
Deleted member 4366
Guest
C2W scheme.
Surely you dont believe that a mountain bike should fall apart riding down a few towpaths do you?
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