Good Self PDI ?

flecc · Feb 25, 2008

Yes, it's a good plan to do that. However, when I get one delivered I still spend a lot of time on it, not just inspecting every adjustment and checking tightness and security, but correcting any wheel build errors as well. Fortunately the Kalkhoff models don't suffer poor wheel builds in the way some Oriental bikes do, and the general build quality seems excellent.

The main thing it seems is to ensure that the pedals have been fully screwed on at this end since that wasn't done for one customer, and that the gear change adjustment is correct, though the change does tend to be a bit sluggish until run in. All gears should be available though.
.

musicbooks · Feb 25, 2008

burncycle said:
After reading many references to poor PDI inspections......

http://www.pedelecs.co.uk/forum/electric-bicycles/1614-agattu-3-months.html

I wondered that if I were to do any fundemental checks to ensure my ebike is performing at least adequately, what are these checks ?

I intend to pick up my bike from 50cycles Loughborough due to this fact.
Check it over and give it a good test ride before accepting it.
This is something I have always done anyway.
I have always found that if you find something and reject it, they dont half get the problem sorted quicker than if you sign the delivery form and then find something wrong, 10 mins after the delivery van has left.

Hi Burncycle,
Following a few possible PDI issues on the forum, I have asked Scott at 50cycles a few times to ensure thorough PDIs of the Agattus when they finally arrive. As I said to him, I'd rather wait another couple of days than have to return the bike. However, it is always good to have a checklist of items to quickly check before the delivery van disappears over the hill. (If they let you check it that is.... the Amazon guy , for example, chucked my wireless modem into our porch from halfway up the path and was gone before I could get to the door. )

I understand we will have to sign for it.. but often they are very harrassed and in a hurry, and it is sometimes near-impossible to get them to wait).

BW
musicbooks

c_elder · Feb 25, 2008

flecc said:
... However, when I get one delivered I still spend a lot of time on it, not just inspecting every adjustment and checking tightness and security, but correcting any wheel build errors as well...The main thing it seems is to ensure that the pedals have been fully screwed on at this end since that wasn't done for one customer, and that the gear change adjustment is correct, though the change does tend to be a bit sluggish until run in.

Hi Flecc

Since I hope to be one of those who will receive a KalKhoff in the next few weeks, I wonder if you could write a list of good PDI checks with additional details? For example, I'm a bit confused with which way around the pedals are supposed to be screwed.

Thank you in advance.

frank9755 · Feb 25, 2008

musicbooks said:
I understand we will have to sign for it.. but often they are very harrassed and in a hurry, and it is sometimes near-impossible to get them to wait).

Some people are not completely clear on this (including the odd e-bike seller) but all that the customer is signing for is to confirm the parcel has been delivered. You are not saying it is in good condition, that it has no faults or anything else. The courier who is delivering it is not expecting or being paid to wait while the consignee carries out checks, so I think you'd struggle to get him to hang around.

However if something is clearly wrong - packaging damaged, wet or similar - the right thing to do is to reject it.

Frank

musicbooks · Feb 25, 2008

frank9755 said:
Some people are not completely clear on this (including the odd e-bike seller) but all that the customer is signing for is to confirm the parcel has been delivered. You are not saying it is in good condition, that it has no faults or anything else. The courier who is delivering it is not expecting or being paid to wait while the consignee carries out checks, so I think you'd struggle to get him to hang around.

However if something is clearly wrong - packaging damaged, wet or similar - the right thing to do is to reject it.

Frank

I think the lack of clarity sometimes comes from the retailers themselves (as you say) because quite often they will say something like "Please check the item is satisfactory before signing the deliver slip". In other words, check that you are happy with the goods..Not easy when they are packed and wrapped up tight in a box.

BW
musicbooks

jimmyengland1000 · Feb 25, 2008

I've dealt with couriers a lot... Fedex, ANC, Home Delivery, DHL etc. None of the drivers will wait while you unpackage a bike, never mind check all the nuts and bolts and wheels etc. There is absolutely no chance whatosever of them doing this. None. They have a van full of parcels to deliver, not enough time and it's just a job.

If you look at the small print on most delivery documents, you are signing to acknowledge that you have received the package in good condition, not necessarily the contents. Otherwise the courier could be held responisble if the shipper filled a box with a broken bike or whatever. The issue is whether the package is in undamaged condition. This is quite unfair sometimes... I sent a stage piano and it arrived in undamaged packaging but had been dropped... components inside the piano had ripped themselves from their moorings because of the momentum. But, because the packaging itself was undamaged (being very sturdy), DHL denied that it was their fault. On another occasion where a synthesiser arrived damaged, there was a clearly visible footprint and damaged area on the box, where it had been stood on. ParcelForce paid up £425 without a problem as soon as I e-mailed htem the photos

In fact, DHL advised me ALWAYS to sign for a package as "damaged". Then in the case of the stage piano, I could have claimed successfully. They told me this themselves. Since then, I always sign for a package as "damaged" and many shippers of items advise this as a matter of course.

flecc · Feb 25, 2008

c_elder said:
Hi Flecc

Since I hope to be one of those who will receive a KalKhoff in the next few weeks, I wonder if you could write a list of good PDI checks with additional details? For example, I'm a bit confused with which way around the pedals are supposed to be screwed.

Thank you in advance.

Will do. I'll publish it in the main forum here first.

Pedal threads are easy to remember, the left pedal has a left hand thread, so turned anti-clockwise to tighten, the opposite of most threads.
.

musicbooks · Feb 25, 2008

jimmyengland1000 said:
I sent a stage piano and it arrived in undamaged packaging but had been dropped... components inside the piano had ripped themselves from their moorings because of the momentum.

Phew, these delivery guys must be really strong.. hurtling pianos ( a stage piano too .. was it a grand??) with such force and velocity that the 'momentum' obliterated the insides..

Best advice is.. DON'T MESS, DON'T FUSS.. JUST SIGN.. !!.. clearly

flecc · Feb 25, 2008

musicbooks said:
Best advice is.. DON'T MESS, DON'T FUSS.. JUST SIGN.. !!.. clearly

And smile, it really doesn't hurt, and a friendly face helps after a struggle with the traffic.

Don't be so obsessed with your own interests that you can't spare a second for others.
.

frank9755 · Feb 25, 2008

burncycle said:
Personally I dont give a damn about the delivery men !

In a sense I think you are quite correct to say that!

But for a different reason. The carrier is working for the seller, doing a delivery on his behalf. You have no contract with the carrier and he has no duty of care to you. You didn't choose him and are not paying him. If there is a problem the seller sorts it out. He can have a private discussion with his carrier if he wants to, in the same way as he can talk to his other suppliers or his own employees, but he absolutely can not tell you to sort it out with them.

Of course the carrier is not being paid to wait around for you to check a bike, so you've no right to expect him to wait. But if he's not busy and you ask nicely and offer him a cup of tea, he might...!

keithhazel · Feb 25, 2008

Of course the carrier is not being paid to wait around for you to check a bike, so you've no right to expect him to wait. But if he's not busy and you ask nicely and offer him a cup of tea, he might...![/QUOTE]

--------------------------------------------------------------------------

i know that the couriers that i get lots of parcels from(city link) due to my work dont have time to pass wind as many a time he has anything up to 80 deliveries that day...i cant imagine how its possible to do that unless you happen to have 5 down every street, sometimes when they have times delieres they have to shoot off at a tangent and drive half way accross the town to meet the time slot and then back to a route, being they are so tight scheduale they are happy to work with you and whenever im not in they drop over the back gate my parcels...95% of the time are paper work...obviously when they are told they must have a signiture they card me ....at the end of the day i need them more then they need me so i help them to help myself..."what goes around comes around"

Ian · Feb 25, 2008

I'm not sure if it is still the case, but in the past most 50cycles deliveries were made by a 50cycles employee in a 50cycles van who was willing to wait while the bike was checked and also on occasions carried out small adjustments. I understood that they did also use third party couriers at busy times and obvioulsly the responsibilities of such a courier would be different.

keithhazel · Feb 25, 2008

Ian said:
I'm not sure if it is still the case, but in the past most 50cycles deliveries were made by a 50cycles employee in a 50cycles van
--------------------------------------------------------------------------

speaking from personal experience when i was waiting for my Quando to come after xmasi was told the courier wasoff till after xmas and not starting again till the new year...bummer i thghtbut fair enough, when i rang gain the first day they where back whoer i spokeo looked things up and said "yes i was taken today and you wil gt in about 3 days"...well about was not what i was wanting to hear being impatient so asked for couriers name so could get definte, after al if my daughter isnt in and im at work it goes back and the delay starts again, ii rangthem up, think it was some company in leicest called mitchell or imilar, they said "yes pickeuup today and DHL (i thnk it was) hould deliver tomorrow".....i checked with DHL and dead right too...collected in leicester one day, taken to another courier that day and brought to me the next day, fantastic...so fast even 50 cycles didnt know...if i had not been impatient it would have come so fast i would have been tearing them off a strip for having delivered so quick i missed it......lol....i dont know their usual delivery method or who does deliver normally, this is just what happened with me....

flecc · Feb 25, 2008

burncycle said:
Oh dear its become a PRO/ANTI courier wipping post.
I wish someone would answer my 1st forum post.
That would help me out a lot more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Two answers:

First, I thought I did, here, and indirectly here.

The second answer is what you said about not giving a damn about another.

Why shouldn't that apply equally to you?
.

Good Self PDI ?

Esteemed Pedelecer

Member

Esteemed Pedelecer

Pedelecer

Esteemed Pedelecer

Esteemed Pedelecer

Guest

Member

Esteemed Pedelecer

Esteemed Pedelecer

Member

Esteemed Pedelecer

Esteemed Pedelecer

Esteemed Pedelecer

Esteemed Pedelecer

Esteemed Pedelecer

Esteemed Pedelecer

Esteemed Pedelecer

Member

Esteemed Pedelecer

Advertisers