Hi. When a battery in normally been charged, it will be noted that there is a constant current stage (about 60% of charge) and then a constant voltage stage, which brings the battery up to full charge.
Now, from my observations, the problem with cell imbalance is that even if a cell is 0.1 volt higher, it can trigger a BMS shut off before the constant voltage stage and hence stop charging with less than 60% of the battery capacity.
This was very noticeable in my case, the 7ah battery that use to take over 3 hours to charge, time started to reduce until eventually it only took 2 hours before charger light turned to green.
By the way, if you are using the BMS sense wires to drain down any of the high cells, you need to limit the current to perhaps only an amp or two, as the wires are fairly light.