Hi Kevin, firstly thanks for buying a Wisper, we appreciate the business.
Thanks Bob for bringing me into the discussion.
A couple of points; was this a 2015 Mk1 bike or the new 2016 Mk2? There is a difference in the torque produced by the motor on each model. On the Mk1 we used a freewheel gear cluster and were not able to use the highest torque motor available. On the Mk2 we changed to a cassette and increased the torque, this will make a substantial difference when hill climbing.
The Wisper Torque bikes all have five power levels, 1 to 4 are torque settings and the fifth setting is F for Flat. F is used mainly on the "flat" or when riding on a slight decline. It quite simply turns off the torque sensor and leaves the bike in cadence sensor mode only (this is explained in the manual). The effect will be; as long as you are turning the pedals you will achieve full power. Some people like to have the extra power when riding on a flat road. In Torque mode, the torque sensor will recognise the pressure on the pedals has decreased when riding on a flat road and will gradually shut off most of the assistance, this is the way torque sensor bikes achieve far greater ranges. In our experience up to 40% more than a cadence sensor alone.
Level 4 in torque mode does not give you 100% of the power available. The torque bikes are still fitted with a throttle, although now limited to 4mph or "walk along" mode which is also far less powerful so it can not pull a rider over when walking their bike up an incline. To achieve maximum power in torque mode simply twist the throttle and you will get an extra boost. We have done this to maximise range, for the majority of your time on your bike you will not need 100% power but it is there if and when needed. The throttle will work on any setting, it does not matter if you are in 1 2 3 4 by twisting the throttle you will be rewarded with an extra surge of power, as long as the pedals are turning. When you release the throttle the bike will return to the setting on the LCD.
This may seem over complicated but we feel it gives a rider complete control over the assistance available, it only takes a few minutes for the controls to become second nature.
I do hope this helps?
Best regards, David
PS Your fitness will increase rapidly as you use the bikes, soon you will be soaring like an Eagle!