A little disappointed with the after service for my Haibike xduro from these.
My SRAM shifting pin sheared and I needed a new one ASAP as the bike is no good without it-no gears.
I emailed the store and was asked for the original receipt otherwise they wouldn't deal with me!
This was on the 15th April-still unable to ride my bike.
As of today I'm still waiting feedback on stock level from SRAM as they don't have stock in the UK? (April 3rd)-3 weeks and that's just to locate a part prior to ordering.
I couldn't wait any longer and finally sourced one from Amazon.de, so I purchased 4 of them as I cannot wait any longer for the UK seller of the bike to respond.
My bike is now back on the road!
Very poor after sales.
Like everywhere in the UK once the money has passed hands that's the end of the matter.
My SRAM shifting pin sheared and I needed a new one ASAP as the bike is no good without it-no gears.
I emailed the store and was asked for the original receipt otherwise they wouldn't deal with me!
This was on the 15th April-still unable to ride my bike.
As of today I'm still waiting feedback on stock level from SRAM as they don't have stock in the UK? (April 3rd)-3 weeks and that's just to locate a part prior to ordering.
I couldn't wait any longer and finally sourced one from Amazon.de, so I purchased 4 of them as I cannot wait any longer for the UK seller of the bike to respond.
My bike is now back on the road!
Very poor after sales.
Like everywhere in the UK once the money has passed hands that's the end of the matter.