I just cancelled my order for a diamond frame Agattu. After repeated requests for a return phone call by phone, e-mail and answering service, and being told that "Tim isn't at his desk right now", 50Cycles told me that delivery will be in March, not "mid-January" as originally suggested. I've had repeated promises of "delivery will be next week" and a surreal conversation today in which I was told that I had, in fact, only phoned once regarding this bike. In fact at least 4 phone calls and several e-mails remained unanswered and several requests for a call back were ignored but I was told this morning that I was "exaggerating". At that point, I decided to terminate involvement with these people, cancel my order and ask for a refund of my deposit.
I dread to think what aftersales would be like in the event of warranty work being needed on any of their products (aren't people being given the runaround about batteries, I seem to remember) or, indeed, any form of communication with 50Cycles. Personally, I'm not prepared to accept this kind of thing, regardless of how wonderful the bike is supposed to be. Evasion, "delivery next week" statements and being told I've only phoned once was enough for me.
So, if you want a 57cm diamond frame Agattu.....give them a ring. Good luck.
I dread to think what aftersales would be like in the event of warranty work being needed on any of their products (aren't people being given the runaround about batteries, I seem to remember) or, indeed, any form of communication with 50Cycles. Personally, I'm not prepared to accept this kind of thing, regardless of how wonderful the bike is supposed to be. Evasion, "delivery next week" statements and being told I've only phoned once was enough for me.
So, if you want a 57cm diamond frame Agattu.....give them a ring. Good luck.
Last edited:
