I think Trex as the market has become more sophisticated and we all understand more and more what works well and what does not, we all make changes for the better. Bikes are simply evolving and improving.
In my opinion, after building ebikes for eleven years, the cheap non adjustable suspension is really not worth having.
Far from being elitist, we have made a very good bike at £999. Again in my opinion, it rides better than a bike with suspension forks. The new Wisper blade forks cost more to produce than the cheap basic forks used by others in the industry. I gave up some profit to fit them, I hope this demonstrates my desire to produce the best bike possible for the money. Far from elitist?
We can offer proper, decent suspension forks for a little extra, if that is what the customer requires.
I am sure you need to explain what a lock out and pre-tensioner does, the same way I hope you would explain the way the gears and the assistance levels work? Not all customers are bike experts, it is our duty to present them with the best for budget. I honestly strive to do that. It would be very easy to bung on a pair of cheap forks but I like to think we go the extra mile.
Kind regards, David