Perhaps I didn't explain the problem very well. It's not so much that the gears are double shifting (although I have had that issue as well) it's that certain gears aren't changing at all when I click the shifter or they're shifting of their own accord when I haven't kicked the shifter (phantom shifting).
Brand new Haibike, two broken chains in first 35 miles, and other problems, advice needed
- Thread starter 2Lazy
- Start date
It's very frustrating, no doubt about it, but I've done my best not to lose my cool. For one thing the bike is still under warranty and while I will definitely be getting my servicing done elsewhere in future I may still need to take the bike back for warranty work so I think it best not to completely burn any bridges with the shop.You are a better man than me gunga din, I would have shaken them warmly by the throatby now, obviously I would have been no further forward but I would have felt better
I wasn't thinking so much of you, just some of the replies in general. The issues you are talking about here are usually simple set up or maintenance issues, i.e. cables sticking or just in need other adjustment. If that is not the case then something has been damaged, bent mech or mech hanger for instance. This could of course have happened before you got the bike. I'm sure once your independent mechanic fits a correct size chain he will then either set it up properly or find something out of line.
I am shocked.... I could say a lot more, but I don't think it needs saying.
So the bike shop have agreed to send a replacement chain to the independent mechanic and have him revisit me to fit it.
They have said that a chain with the full 116 links was fitted but with no slip link and that this must be making the difference. But when the independent mechanic checked the chain he counted 114 links and said that it should be 116 and that's why it's too short and why some of the gears are unreachable.
The shop also advised me that I shouldn't be using extreme gears together in any case. Which as a cyclist who's been riding bikes with double and triple chain rings for many years I'm well aware of course. One might very rarely or never use extreme gears together but the idea that one would set up a bike in such a way that those gears are unreachable seems completely bizzaire to me. Why would you have a 20 speed bike but with only 18 that are usable!? Am I wrong?
They have said that a chain with the full 116 links was fitted but with no slip link and that this must be making the difference. But when the independent mechanic checked the chain he counted 114 links and said that it should be 116 and that's why it's too short and why some of the gears are unreachable.
The shop also advised me that I shouldn't be using extreme gears together in any case. Which as a cyclist who's been riding bikes with double and triple chain rings for many years I'm well aware of course. One might very rarely or never use extreme gears together but the idea that one would set up a bike in such a way that those gears are unreachable seems completely bizzaire to me. Why would you have a 20 speed bike but with only 18 that are usable!? Am I wrong?
This is excellent advice, along with the start off with no assistance.
Some advice for the shop, perhaps ebikes are not for you, possibly bicycles altogether.
OMG...
ok, a few points.
1) chains aren't all a standard length, you can buy shorter and longer ones and most bike shops will have a 50m reel of chain in the work shop for this reason.
2) you don't fit a chain and just hope it works, when you fit a chain you look at the length that is needed.
3) the chain on a full suspension bike often needs to be longer. Have a look at what happens when you compress the suspension, your chain stretches because the distance from the bb to the rear axle lengthens on pretty much all full suspension bikes. So if you can't get into 2 gears when stationary, when you're in the top one you can get into, it'll essentially lock out the suspension on your bike.
4) As you've said 20 speed bikes don't have 20 gears you should use, even if you can use them. But yes, no one should be setting up the bike so you can't use them, for a host of reasons, especially on a full suspension bike - see 3).
They are trying to wriggle out of what is SHOCKING incompetence, and have now resorted to a number of lies.
I realised that when I wrote it but you know what I mean. Busy today so haven't the time reword it.
This is unreal! I bought a new chain for my Haibike allmtn rc and it was 136 links. I felt it was a bit long so cut off 4 making it 132 long. Stick a 116 link chain on and you won't get the top 2 gears. Are these people for real? Give Adrenaline a call and see what size they recommend before the mechanic comes to fit the chain.
Just been out and counted. There are 124 links on my chain. So I have cut off more than I thought!
This is the chain fitted to the bike as standard. Don't accept anything else....
https://www.adrenalinatv.co.uk/shop/components/kmc-ebike-series-x10e-ept-chain-136-links/
This is the chain fitted to the bike as standard. Don't accept anything else....
https://www.adrenalinatv.co.uk/shop/components/kmc-ebike-series-x10e-ept-chain-136-links/
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For anyone who's wondering where I bought the bike from it was the Electric Transport Shop (TETS) in Cambridge. I have considered very carefully whether or not I should mention where I purchased the bike and I don't think it's unreasonable. I often recommend shops and services where I've had a good experience - I've recommended Cyclezee many times on this forum for example - so I see no reason to withhold information when I've had an experience that isn't quite so good. In fact I even recommended TETS on this forum in a recent post but that was before I encountered the problems with the set up of the bike.
There incompetence has risen it's head on here before, someone got royal ripped off for a bike conversion. If I'm not wrong it cost over 1K and eventually the individual I think got his money back as they couldn't do what the op wanted and requested. Sure they said that said mechanic was no longer with them but sounds like he has returned or they employ any one who thinks they know what they are doing.
Maybe they should rename themselves as TITS.
Maybe they should rename themselves as TITS.
D
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That was Allen, when they converted his bike for £2000. They didn't even put a pedal sensor on it, so he asked them to add one, for which they charged him an additional £600 (£2600 total) for a sensor that I pay 75p for. The kit was basically one of those cheap direct frive ones that you get from Ebay, but with a worse controller. and a massive over-weight old tech LiFePO4 battery hanging off the back of the bike. After the conversion, the bike was completely unrideable (luckily). they couldn't make it rideable, so Allen got his money back. That was the London branch. when you look at what they did, you'll see that it was absolutely appalling, and showed no understanding of how to do a conversion.
Hi 2lazy and everyone. I'm responding on behalf of the Cambridge Electric Bike Sales shop. Firstly to our customer 2Lazy I'm glad the chain breaking issue has been fixed and I'm sorry you had this repeat issue.
It's always frustrating when things go wrong and time and money have to be spent travelling to put them right.
The Yamaha system although exhilarating is particularly hard on bike transmissions and we do advise proper use of gears. If the chain contains any weaknesses the chain is more likely to break than on a standard MTB.
In the end we sent a mechanic to our customer to replace the 2nd chain.
With regards to the other issues we have issued advise regarding transporting the bike.
I'd like to say that although we mentioned the price of the replacement chain no payment was asked for any aftersales service or parts. This wasn't clear from the initial statement.
2lazy I appreciate your disappointment and would like to offer a store credit towards fuel costs. just get in touch.
It's always frustrating when things go wrong and time and money have to be spent travelling to put them right.
The Yamaha system although exhilarating is particularly hard on bike transmissions and we do advise proper use of gears. If the chain contains any weaknesses the chain is more likely to break than on a standard MTB.
In the end we sent a mechanic to our customer to replace the 2nd chain.
With regards to the other issues we have issued advise regarding transporting the bike.
I'd like to say that although we mentioned the price of the replacement chain no payment was asked for any aftersales service or parts. This wasn't clear from the initial statement.
2lazy I appreciate your disappointment and would like to offer a store credit towards fuel costs. just get in touch.
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