As I am on the outer edge of his area the first question I asked was.. What is your call out charge? he doesn't have one and as the job was £15, not £30, and I thought I needed a complete new brake I thought it was worth a shot. Turned out to be more than a 5 minute job and in his opinion there was some swarf or other debris in the line probably left over from when they were fitted which may explain my sometimes working/not working issues I have had from new. Anyway, job done and seems ok so I asked about other jobs and he is willing to come out and service/fit parts bought by the customer, unlike any bike shop I know who generally only fit and/or charge premium parts/prices.
To put this into perspective I recently had an issue with my home alarm with random activations even when not set so called out the local firm that fitted it and it needed a new door sensor, and as its over 5 years old it needed a new backup battery. They only came 2 miles and the call out charge was £100 +Vat and with the new sensor and battery the bill was £170, so I feel really happy that I have found this guy!