Bosch Nyon Issues?. New substantial update: Jan 2015

[nashdm2]

Hi, just checked mine, when a usb charging cable is plugged in, the battery symbol changes form a coloured battery to a white battery with an electric symbol inside the battery to show is is being charged. Also, the screen flashes" USB device connected"
So, that is you rguidance on what to see. Also, the software will not download if the device cannot detect that it is connected to a power source as I recall

 

[ozktm]

Yes ! I tried 3 differnt cables and a few differnt charger and it doesn't seems to work!

thanks everyone for the input !!

 

[ozktm]

Hi, just checked mine, when a usb charging cable is plugged in, the battery symbol changes form a coloured battery to a white battery with an electric symbol inside the battery to show is is being charged. Also, the screen flashes" USB device connected"
So, that is you rguidance on what to see. Also, the software will not download if the device cannot detect that it is connected to a power source as I recall

Thank you so much for your help ! Looks like Somthing is not right with my display .

My brand new display...... : (

 

[nashdm2]

Where are you located?

 

[Martin@e-bikeshop]

Yes ! I tried 3 differnt cables and a few differnt charger and it doesn't seems to work!

thanks everyone for the input !!

I have seen once before where inside the micro USB connector, someone has tried to plug the cable in the wrong way up. this then bends the small data connector in the head unit socket. It means you can still plug the cable in but it wont connect.

Have a look inside the USB port on the head unit. Look at the small plastic plate in the middle, it has metal conductors on ONE side:

Forget the 'This bit is loose' bit. (I pinched the image) but the connector is clearly highlighted in green.

Now look at the end of you cable and also see the small metal conductors on one side. Make sure when you are plugging that these match up and connect.

If it does not, look at the small connector inside the USB socket (on head unit) you can VERY CAREFULLY use a small flat head to tweak it back into position.

Now CAREFULLY plug your USB cable in and Voila it works!

If unsure you can always visit your place of purchase, this is exactly what they are here for... To look after you with any advice / parts should they be required...

All the best.
Martin

 

[ozktm]

Thanks Martin ,

I have checked those small pin and they all seems still in a good shape but I'm sure it must be some connection somewhere.I have spoken with my seller
And he can't help me due to my bike is the only 1 out of 5 nyon in Australia and he said he can't help me any further because he just got no idea how it works , so I'm on my own now : (

Looks like I will try to replace the USB connector on the display unit and see if it work!

 

[mfj197]

Thanks Martin ,

I have checked those small pin and they all seems still in a good shape but I'm sure it must be some connection somewhere.I have spoken with my seller
And he can't help me due to my bike is the only 1 out of 5 nyon in Australia and he said he can't help me any further because he just got no idea how it works , so I'm on my own now : (

Looks like I will try to replace the USB connector on the display unit and see if it work!

Surely it's still under warranty? No matter that your bike is only one of 5 in Australia the onus is on the seller. If he can't figure it out he will have to provide you with one that works. I'm not sure an inability to update software would be a warrantable concern (it might?) but certainly an inability to charge would be. Of course if you try to replace the USB connector on the unit then the warranty will be voided and you couldn't go back to the seller for this or any other issue.

Michael

 

[ozktm]

Some good news !!

I have managed to fix the unit , it was a poor connection between the back cover that hold the usb socket and the circuit board itself , I opened it up and I use a magnifier to inspect the contact of the 5 copper plate that connected to the socket and I found out none of them have signs of ware , what I did was clean the metal plate and lift the connector behind a little bit and it works!!!!

I would love to get it fixed under warranty but there is only so much my seller can do ( he said ) especially he is 1000km away.

He told me all other 4 having some software issue as well like couldn't download the iPhone app ( bosch ebike connect is not available in australian App Store and none of the other 4 owner have any idea how to change to uk store to get the app )

I was surprised that the quality control of bosch in China would let one of this faulty unit out of the factory, and there is no physical damaged on the unit at all before I open it up.

Thank you very much for everyone who help and posting of thier though for my problems !

At the end of the days , it's a beautiful bike to ride and I still loving the idea from bosch to bring up such a wonderful crank drive system !

I do understand there is still always a chance when we get somthing new to the market.

 

[Martin@e-bikeshop]

He told me all other 4 having some software issue as well like couldn't download the iPhone app ( bosch ebike connect is not available in australian App Store and none of the other 4 owner have any idea how to change to uk store to get the app )

Its available on the .com site for Apple. Find it here. Can't guarantee it'll work in AUS but worth a try. Otherwise contact the Bosch team here and ask them to enable it for AUS.
It sounds like your dealer is in no position to be able to support the products he is selling. This is a shame.

Happy eBiking.
Martin

 

[james@justebikes.co.uk]

It seems to me that the much vaunted Bosch system is not actually designed to provide a good motor for cyclists.
It is designed to provide enormous profits for Bosch.

I couldn't agree more. That's precisely why #Justebikes have taken on distribution and sales for #Rotwilld in the UK. Refreshing. If you'd like to try one we are on stand LB1025 at the #Londonbikeshow (next to Cube).
We're offering 0% finance on all Rotwild eMTBs from now through to the end of the show.

 

[ozktm]

Its available on the .com site for Apple. Find it here. Can't guarantee it'll work in AUS but worth a try. Otherwise contact the Bosch team here and ask them to enable it for AUS.
It sounds like your dealer is in no position to be able to support the products he is selling. This is a shame.

Happy eBiking.
Martin

I have got the UK verson and it works prefectly fine!!

 

[earwig]

I have a Haibike with Nyon as this came with the higher spec bike. Apart from bike's weight and the fact that the XT system derails and jams in the frame sometimes when changing into top gear the bike is pretty good. The battery is far too heavy, takes ages to charge and should have a longer range for its weight. It is also a ridiculous design with its silly projecting handle and an awkward shape to carry a spare. I am considering modifying my spare battery to make it easier to carry - this would obviously invalidate the warranty.

I can't recommend Nyon at all, even with the latest update. There is no support from Bosch, no way to report problems, and the dealers generally have no idea how to support them. The most annoying thing is that if you manage to synchronise your data with the website Bosch take ownership of all your private data and there is no way of downloading it or even printing it properly. The GPS routing is appalling and the mapping is unclear and has little information on UK cycle paths. It also takes ages to calculate a route and rerouting if you deviate from the original route is useless.

I would advise not buying Nyon if you have the option and maybe consider updating sometime in future if Bosch show any sign of being able to properly support users.

 

[EddiePJ]

earwig, if you took the bike back to the supplier, the gears could be sorted within minutes. The weight, sadly all e-mtb's are too heavy, as are e-bikes as a whole. Some just somehow manage to hide/place or utilise the weight better than others.
I take it that you also have the Performance Line motor, and totally agree about the range offered by the battery. It seems way down when compared with the Active Line motor, but it does give an extra 12nm of torque, and I guess that this is where the battery consumption is going. I've been using an different KTM e-bike over the last week or so that has an Active Line motor fitted, and hadn't realised until this point, just what a difference that there is in hill climbing performance between the two systems. The Performance Line is seemingly a lot better, but sadly this performance is at the cost of the battery. On the bike fitted with the Active Line motor, the battery duration just seems to go on and on. The extra mileage can't be put down to the battery either, as I am using the battery from my Macina Lycan on both bikes.

I can't say that I have ever found the charge time to be that bad though, so perhaps it is worth getting your dealer to check this aspect of things over, at the same time as the gears. To be honest, I don't even know how long that mine takes to charge. I just come back from a ride, plug it in, clean the bike, grab some grub etc, and it's charged.

In respect of Nyon, you will find that members of the German pedelec forum are also giving up with it. Mine has performed without fault, but I stand by my comments that Nyon has zero place on an e-mtb. My outer bezel has already broken of it's own accord, and the screen is also now cracked after a crash. It is just too big to be of any use. I am also finding that it switches display settings of it's own accord. Initially I had been knocking it, but moved things and it's still always happening over rough bumpy terrain. I suspect that somehow the joystick/toggle is the cause. It's a complete pain to try and re set it without stopping though. I also don't like the length of time that it takes to turn on/load. It seems to take forever.

Give me the Intuvia set up any day of the week. It's less cluttered, simpler, smaller, more practical, and is more suited to e-mtb use. I intend to get rid of my Nyon, but I'm just going to wait until it is completely smashed and ruined before doing so. With every ride, it does bug the crap out of me though.

 

[earwig]

Yes it is the Performance line. The charging time and battery weight and performance are far worse than that claimed for the Rotwild, but their battery is built-in and this seems too impractical to me. It is much more convenient to remove the battery for charging. I would like to buy an Intuvia eventually, but the whole Bosch control freak business makes the whole process of getting hold of any sort of spares a nightmare. This is not in the spirit of biking which is supposed to be self sufficient. I hope other manufacturers like Yamaha and Brose capture a big share of the market and give Bosch some competition in Europe. I would have seriously considered the Yamaha version, but could not wait for availability.

I have had the same problem with the display changing modes of its own accord. I would like to hack the software so it never displays that useless screen showing how many trees you have saved.

I am amazed that I have not been able to find anyone yet that hacks the Nyon software, or at least provides a way to download the Nyon data to a PC. I resent the fact that Bosch do not let me own my own data.

Finally, has anyone else heard rumours of Bosch developing 600Ah battery. Is there anything non-Bosch that is compatible?

 

[EddiePJ]

I would like to hack the software so it never displays that useless screen showing how many trees you have saved.

That made me laugh when I read that this morning at work. It's also one of my pet hates of the system, along with cost savings in Euros on the same screen. What an utter load of bol*ox!

Even this evening the system gave me grief when I went to try the bike after it being apart for the last couple of weeks. I put the battery on and nothing! I had that wft now response, and thought the worse about yet another battery failing on me, but luckily I have another bike here and put it on that, and all was fine.
It turns out the Nyon display has gone flat, and wouldn't start up. How the hell can a fully charged battery go flat without being used, within the space of two weeks.

 

[nashdm2]

Good point Eddie, mine has been off the bike for the Winter and it needed a charge every two weeks just to keep something in it!!!!

 

[mike killay]

Good point Eddie, mine has been off the bike for the Winter and it needed a charge every two weeks just to keep something in it!!!!

German batteries?

 

[earwig]

I have tried to use the routing several times as it is builtin. The roads/paths are almost invisible due the pathetic colours, which can't be changed. Cycle paths are non-existent, the symbols are gibberish with arrows all over the place that seem to tell me to turn on non existent junctions, and it fails to reroute. I have not even succeeded in getting it to tell me the route back home. The only thing that almost works is the fact that it logs your route and you can just about see where you have been when get home.

But the Bosch ebike portal is just as bad. The map keeps reverting to Germany, it only shows on part of the screen and I have not made any sense of how and when data gets uploaded from the Nyon, but it seems to need multiple logins and switching Nyon on and off.

And of course you can't get the data off it.

 

[EddiePJ]

I must admit, that other than the irritation of the display changing itself, I just leave mine in the ride setting. At least that is clear and useful.

In reality I only need to know two things from an e-bike console. The battery level and power setting. A watch size display would give me that.

 

[Philip M]

Anyone had an issue with not being able to activate the WiFi or pair with a Nyon unit? I've just bought a bike with it and it doesn't want to play...