Don't worry, I really love the BH and it never fails to put a smile on my face when I ride it. Sadly it has just been the poor back up service that tarnished what should have been an easy to resolve issue. Still it's thankfully sorted now.
The problem with my forks could even possibly be unique to the Xtrem. I'm only saying that as I have seen two other Xtrem's in the last week that had both had a change of front fork. Hopefully your front works will continue to provide many more years of good service.
I spotted from another comment somewhere else that you questioned how I perhaps looked after the bike and also the use that it gets. Yes it does get muddy, but that is what it was designed for.
Yesterday.
And today. Hardly a badly maintained bike, and this is how it looks shortly after every ride.