In May last year, I posted the following paragraph to which the consensus was 'Battery Failure'.
I've had my BH Emotion Neo Cross for 2 years now and it's proved to be a brilliant bike. However, recently I've had problems with the Display shutting off when going up steeper climbs. It happens w/o warning. I stop, switch it back on and a few metres later it does the same. The connections on the display are fine. Any ideas?
It's been a heck of a long time since then but I'll fill you in on the details and resolution.
When I came to buy my eBike, buying local was important to me for servicing/tweaks advice etc. I also wanted a 2 year guarantee on the battery. With help from GaRRy and various test runs the Neo Cross was my choice and I bought it from a local (12 miles) bike shop. For nearly 2 years it was brilliant, until the battery problem as indicated above.
The shop tried various ideas but couldn't solve the problem and so they contacted eMotion in Spain. I won't bore you with all the details but the bike has been to Stoke once and to Spain 3 times. Each time until the last something was done to the bike in an attempt to solve the problem. If eMotion are to be believed I have had a new hub motor. I know from the shop that the bike has had a new sensor; new wiring and a new controller as well as a spare display. Naturally each time the bike went on holiday I had to ride it to the shop and pick it up again - being local was essential for this.
Finally a couple of weeks ago the bike returned from Spain with a new battery! On the first test ride it sailed up the minor hills it had failed on before but I knew I had to test the bike on something much more substantial. On a fine day this week I did a 31 mile run including climbing the Horseshoe Pass on Eco. The bike was fine but I was a bit knackered.
Several morals to the story I'll leave you to pick them out for yourself. As for me - I am soooooo looking forward to having a problem free cycling future. Fingers crossed, touch wood etc.
I've had my BH Emotion Neo Cross for 2 years now and it's proved to be a brilliant bike. However, recently I've had problems with the Display shutting off when going up steeper climbs. It happens w/o warning. I stop, switch it back on and a few metres later it does the same. The connections on the display are fine. Any ideas?
It's been a heck of a long time since then but I'll fill you in on the details and resolution.
When I came to buy my eBike, buying local was important to me for servicing/tweaks advice etc. I also wanted a 2 year guarantee on the battery. With help from GaRRy and various test runs the Neo Cross was my choice and I bought it from a local (12 miles) bike shop. For nearly 2 years it was brilliant, until the battery problem as indicated above.
The shop tried various ideas but couldn't solve the problem and so they contacted eMotion in Spain. I won't bore you with all the details but the bike has been to Stoke once and to Spain 3 times. Each time until the last something was done to the bike in an attempt to solve the problem. If eMotion are to be believed I have had a new hub motor. I know from the shop that the bike has had a new sensor; new wiring and a new controller as well as a spare display. Naturally each time the bike went on holiday I had to ride it to the shop and pick it up again - being local was essential for this.
Finally a couple of weeks ago the bike returned from Spain with a new battery! On the first test ride it sailed up the minor hills it had failed on before but I knew I had to test the bike on something much more substantial. On a fine day this week I did a 31 mile run including climbing the Horseshoe Pass on Eco. The bike was fine but I was a bit knackered.
Several morals to the story I'll leave you to pick them out for yourself. As for me - I am soooooo looking forward to having a problem free cycling future. Fingers crossed, touch wood etc.
