I remember watching this the first time around and laughing at the 16.35 point
"We may start Sunday morning with six motors, in the finish, we haven't got any. There is Specialized reliability for you.
Also, why should a dealer be having to modify stock bikes to make them useable. PDI yes, modify no.
Five of my friends have bought Specialized, and one by one, they have got shot of them.
edit.. I should also add that all five have given up altogether with eMTB's, and have gone back to riding mtb's, as none feel that the technology is there yet in respect of reliability, and didn't want to own one after the warranty period had expired.