It's OK, we often get this, where people are very keen to give us all the information, including sometimes their life story, when all we need is some small piece of specific information to know what the problem is. It can be very frustrating, and the frustration gets vented sometines.
Anyway, your diagnosis is probably correct. Now we can home in on the actual cause of your problem and come to a solution. First some background info for you to help understand, then what to do next.
Most BMSs need power to work. They take that power from either one cell group or all of them. If they take it from one, that cell will go down if the battery isn't used for a long time, until it's below the level where the BMS allows charging. That's probably what's happened.
The next test you need to do is to measure the voltage of that group. The normal way is to remove the white multi-pin connector if you can, then place your black probe on the main black coming from the cell-pack if you can get access to it (on the BMS marked B-), or the ground pin on the multi-pin connector if it has one (black wire). put the red probe into each of the slots on the side of the connector to get ten results. The difference between each adjacent pair is the cell-group voltage, so you need 10 calculated results. Sometimes, there are only 9 results because the main ground doesn't go to that connector or the top of the top cell-group is in a separate wire to the BMS, marked B+. we only need to know the voltage of the one cell-group, so if all else fails, you can get that from the two adjacent pins on the connector, but you never know whether they're using other wires on the first or last, so it's better to test everything. Plus, there may be other cells that need a bit of balancing.
Ask if you don't understand anything.