To back up the point about the potential link between Price and Customer Service: I attempted to order from the GreenwayCycles website on Wednesday. I couldn't complete the order as: 1) No option to pay by paypal online (although the WebSite does imply you can pay by paypal). 2) In the confirmation screen, despite entering my delivery address it said the delivery would be to the store. Two contact form submissions to customer services have been ignored, with only an automated response being received which was flagged up by hotmail as "The sender failed our fraud detection checks and may not be who they appear to be".
I am sure this would all be sorted out with a phone call, but it doesn't inspire confidence.
You are quite right... I do see your point of view and I can see how your opinion is being formed.
I don’t work for Greenway and I’m not defending them, but I have been there, bought a bike, and talked to them, so this may help explain...
My understanding is that 99.8% of Greenways’ sales are done by Amazon or Ebay. If memory serves, they sold some 12,000 bikes that way last year. That’s why they charge an extra few quid on those sites to cover listing and paypal fees. Their website has only been running for a matter of weeks – a lot of info is missing, some is incorrect... they admit it’s a work in progress to be sorted this year (it’s only me and UF drawing attention to the fact they have a website at all). For now, it’s all Amazon and ebay.
If you ‘phone I’m sure you can pay by card at the even lower price, and if you visit, save on delivery charges too. They hope to open a proper bike shop at some point, but for now, they have a sales display and small assembly and warranty repair area (see pics)... with a HUGE warehouse beneath from which to ship their bikes from. So it’s not a regular “bike-shop” experience: most other on-line only bike sellers operate exactly the same way. Container load of bikes in one-end and boxed bikes shipped out the other (in Greenways world, its 20 containers with 5000 bikes at a time).
That’s what’s built into Greenways’ current pricing... no hand-holding, no wooing, no Haibike service. For the Greenway Cross bike, you’re buying (in Wooshs’ estimation) a £1300 bike for £1000, and paying £160 for Samsung batteries where others are charging £300+. A great bike, a manufacturers’ warranty, good telephone support (according to UF), but no “frills” included. They don’t even participate in this kind of general bike-buying guidance and advice forum support that Woosh, Amps, Juicy et al so generously provide here – that all has a time cost associated with it.
Once Greenway’s regular shop opens and those personalised Customer Service elements become an integral part of the sale, perhaps their prices will need to rise? I don’t know if paying extra for a bit of in-shop chit-chat is a good thing for the many that already know what’s what on a bike.
Anyway, this is getting a bit too "salesy" and off-topic... Back to Bafang's Max Drive, which two bikes in this picture have, the others use Bafang hub drives.