Hi all. In 2012, I bought a Kalkhoff Agattu C8 XXL. It turned out to be probably the worst bicycle-owning experience I've ever had (I have owned several bikes, have two other bikes now and have never had as many problems with a bike). With the Agattu XXL, I had constant drive train problems. The rear hub was replaced at least twice, the motor was replaced twice, I, on at least two occasions suffered complete failures (I couldn't move the bike by pedalling) while pedalling in traffic, the chain tension could not be maintained (it was nearly impossible for me to properly tension the chain, so I gave up changing my own tyres), the wheel drifted off from where it had been set, screwing up the rear speed sensor (too far and too close) I had cracked parts in the rear hub/axle area, the Magura brakes needed to be replaced. There were constant clicking and thunking noises that would never go away despite repairs. I took that bike to the repair shop of the store where I bought it so often that I came to be on a first-name basis with the shop's staff. The bike was very frequently out of service for months at a time awaiting parts from Kalkhoff. One problem would solved; another would crop up, often on the way home.
Eventually, earlier this year, a couple of months before the end of the warranty, the head of the repair shop declared the bike non-reparable and the shop offered either to refund me or to replace the bike. Apparently, the rear wheel had been taken off the bike so often that the portion of the frame the wheel attaches to had worn, making it impossible to properly tighten.
The trouble is I don't know why I had all these problems. Kalkhoff told my dealer that it didn't find any problems with the bike's construction. The shop loaned me a Kalkhoff Agattu 2012 (non-XXL) to use while I awaited my replacement bike. That worked fine for several months, until a couple of weeks ago, when it, too, started making regular loud noises as I pedalled. The repair shop looked at it and declared that bike non-fixable, too, as they couldn't figure out why the noise continued after they'd adjusted everything - it was either from the hub or the motor, I was told..
I should point out that this repair shop is fairly limited in their technical ability: when a hub fails, they replace the whole rear wheel. When anything goes wrong with the motor, they ship the bike to Kalkhoff in Germany, which can take many months to fix it. They don't seem to know how to build wheels. They didn't propose I upgrade to a more rugged version of the Shimano Nexus hub - the red band version.
It has been suggested to me that my size could be the issue. I'm 6 foot 4 and weigh over 250 lbs. I tend to ride fairly fast. That's why I bought the XXL version, thinking that it could handle my weight and usage. (it can handle riders up to 350 lbs). I also use the bike fairly intensively: I ride the bike all year round, through winter except for when there's been s snowstorm. (Though it's stored indoors on both ends of my commute.)
I've read that the Shimano Nexus 8 speed hub gear used on the Agattus is prone to getting damaged when hill-climbing, or putting a lot of force on the pedals. I wonder whether this is a factor. Where I live, there are quite a lot of hills and with the electric assist, I could pedal hard to maintain my speed uphill. Unless you're lucky enough to have your destination along one of the level roads, you're often going up and down inclines here.
I'm wondering whether opting to replace my dysfunctional bike with the Impulse Ergo XXL, equipped with the NuVinci Harmony gear system, would give me a more reliable electric bike. Would the NuVinci hub make a difference in terms of durability and reliability, given my weight and the frequent hill-climbing?
Can anyone think of why I had such a bad experience with a bike that seems to get raves everyone online?
Given that I have to tell the dealer which bike I want - the new Agattu XXL Impulse 8R HS or the Impulse Ergo XXL - quite soon, I'd really appreciate any feedback.
Eventually, earlier this year, a couple of months before the end of the warranty, the head of the repair shop declared the bike non-reparable and the shop offered either to refund me or to replace the bike. Apparently, the rear wheel had been taken off the bike so often that the portion of the frame the wheel attaches to had worn, making it impossible to properly tighten.
The trouble is I don't know why I had all these problems. Kalkhoff told my dealer that it didn't find any problems with the bike's construction. The shop loaned me a Kalkhoff Agattu 2012 (non-XXL) to use while I awaited my replacement bike. That worked fine for several months, until a couple of weeks ago, when it, too, started making regular loud noises as I pedalled. The repair shop looked at it and declared that bike non-fixable, too, as they couldn't figure out why the noise continued after they'd adjusted everything - it was either from the hub or the motor, I was told..
I should point out that this repair shop is fairly limited in their technical ability: when a hub fails, they replace the whole rear wheel. When anything goes wrong with the motor, they ship the bike to Kalkhoff in Germany, which can take many months to fix it. They don't seem to know how to build wheels. They didn't propose I upgrade to a more rugged version of the Shimano Nexus hub - the red band version.
It has been suggested to me that my size could be the issue. I'm 6 foot 4 and weigh over 250 lbs. I tend to ride fairly fast. That's why I bought the XXL version, thinking that it could handle my weight and usage. (it can handle riders up to 350 lbs). I also use the bike fairly intensively: I ride the bike all year round, through winter except for when there's been s snowstorm. (Though it's stored indoors on both ends of my commute.)
I've read that the Shimano Nexus 8 speed hub gear used on the Agattus is prone to getting damaged when hill-climbing, or putting a lot of force on the pedals. I wonder whether this is a factor. Where I live, there are quite a lot of hills and with the electric assist, I could pedal hard to maintain my speed uphill. Unless you're lucky enough to have your destination along one of the level roads, you're often going up and down inclines here.
I'm wondering whether opting to replace my dysfunctional bike with the Impulse Ergo XXL, equipped with the NuVinci Harmony gear system, would give me a more reliable electric bike. Would the NuVinci hub make a difference in terms of durability and reliability, given my weight and the frequent hill-climbing?
Can anyone think of why I had such a bad experience with a bike that seems to get raves everyone online?
Given that I have to tell the dealer which bike I want - the new Agattu XXL Impulse 8R HS or the Impulse Ergo XXL - quite soon, I'd really appreciate any feedback.