anyone got/tried giant prime hybrid ebike?

[Will Tinker]

Had an update from JE James over the past few days.

The allen key bolts came off just fine, so they were therefore able to check the motor and its attachment to the frame.

It looks as though the problem hasn't been the way it is bolted to the frame at all, but rather a problem on the motor itself.

Giant UK are sending JE James a new motor, which will be fitted today and check that it has resolved the problem.

 

[Will Tinker]

An update on my 2015 Prime:

JE James shipped the bike back with its new motor. The bike is now running as new, so no more issues with peddle flex.

Happy that this was all resolved sensibly in the end.

 

[HJHdrYU]

The battery is what it is - small - so you will do well to get 30 casesam.co.uk miles out of it.

 

[Will Tinker]

The battery is what it is - small - so you will do well to get 30 miles out of it.

I can hit 30 miles on one charge fairly comfortably (you do need to be fairly economical - not full power the whole time).

 

[Giantpaul]

If it's any use I have a 2015 Prime E which has so far done 900 trouble free miles. It is very heavy with the battery installed. It came as standard with a 400W motor, and I can get about 30 miles range in sport mode (the highest power setting?
)