Hi,
This is my first post on here. I bought a Synergie 'Commuter' folding bike last year. It cost me just over £300 although I don't think the bike is sold anymore. The closest thing I found to it is possibly the Shamal (?), not sure.
The bike itself is comfortable to ride and when it worked, I liked it a lot. The bike must have broken down so much in the first few months, the company kept telling me to return it and they'd fix it but mostly they kept sending new bikes. Four of them. They've all had problems. I've just finished the first year, so now I have no warranty left, although I had to return it only a few months ago when, again, it stopped working altogether. Thinking, after that most recent repair, that I'd be alright for a while, I'm now experiencing the power cutting in and out, sometimes it stops altogether, then starts working again half an hour later. And this comes after a £54 repair job from the local bike shop to fix the (second) puncture and replace the chain.
Needless to say, I'm a bit disheartened. The customer service was good, but the Synergie franchise I bought from is located in Scotland. I have the possibility of returning the bike, but it will probably cost £70 for collection and return before repair expenses. From my experience with this bike, breaking seems to be a regular thing and I wondered if I'd be better off spending more on a more reliable option.
So, I started to look online, through the myriad of electric bikes.
Then I came across ezee. I liked the look of the Torq, but it's too big for me so I'm looking at the Forza.
However, it's incredibly expensive and searching on this forum produced posts on customers unhappy with the cheap accessories, problematic 'juddering' front brake, battery failure, etc. I'm really confused with what to think, I put the cheap accessories on my Synergie bike down to the fact that it was a cheap Chinese import and you get what you pay for, but at nearly £1300 for the Forza, I'd expect a lot.
It also worries me about the fact that all these electric bikes seem to be sold by online mailing companies that monopolize the market, and after-care is a worry. I've read that 50cycles aren't the most helpful when it comes to unhappy customers, which isn't reassuring (not that I intend to be unhappy, I just want some security).
Are there any really good electric bikes out there that are sold at 'normal' shops, or more than one company online, that have a good reputation; top quality and reliability on their side and great after-care should you require it?
Also, after searching this forum and google, I've found nothing but good reviews for Synergie, which surprises me, can four bikes and multiple repairs in one year really be a one off? The paint was peeling and the rust setting in after a couple of weeks of having it.
I hope someone can tell me that yes, ezee really are a world apart and I'll get a really quality bike, not just a week after buying it, but a year+ on. Maybe I want too much, but then the price dictates that. Hope to hear from someone.
Thanks.
This is my first post on here. I bought a Synergie 'Commuter' folding bike last year. It cost me just over £300 although I don't think the bike is sold anymore. The closest thing I found to it is possibly the Shamal (?), not sure.
The bike itself is comfortable to ride and when it worked, I liked it a lot. The bike must have broken down so much in the first few months, the company kept telling me to return it and they'd fix it but mostly they kept sending new bikes. Four of them. They've all had problems. I've just finished the first year, so now I have no warranty left, although I had to return it only a few months ago when, again, it stopped working altogether. Thinking, after that most recent repair, that I'd be alright for a while, I'm now experiencing the power cutting in and out, sometimes it stops altogether, then starts working again half an hour later. And this comes after a £54 repair job from the local bike shop to fix the (second) puncture and replace the chain.
Needless to say, I'm a bit disheartened. The customer service was good, but the Synergie franchise I bought from is located in Scotland. I have the possibility of returning the bike, but it will probably cost £70 for collection and return before repair expenses. From my experience with this bike, breaking seems to be a regular thing and I wondered if I'd be better off spending more on a more reliable option.
So, I started to look online, through the myriad of electric bikes.
Then I came across ezee. I liked the look of the Torq, but it's too big for me so I'm looking at the Forza.
However, it's incredibly expensive and searching on this forum produced posts on customers unhappy with the cheap accessories, problematic 'juddering' front brake, battery failure, etc. I'm really confused with what to think, I put the cheap accessories on my Synergie bike down to the fact that it was a cheap Chinese import and you get what you pay for, but at nearly £1300 for the Forza, I'd expect a lot.
It also worries me about the fact that all these electric bikes seem to be sold by online mailing companies that monopolize the market, and after-care is a worry. I've read that 50cycles aren't the most helpful when it comes to unhappy customers, which isn't reassuring (not that I intend to be unhappy, I just want some security).
Are there any really good electric bikes out there that are sold at 'normal' shops, or more than one company online, that have a good reputation; top quality and reliability on their side and great after-care should you require it?
Also, after searching this forum and google, I've found nothing but good reviews for Synergie, which surprises me, can four bikes and multiple repairs in one year really be a one off? The paint was peeling and the rust setting in after a couple of weeks of having it.
I hope someone can tell me that yes, ezee really are a world apart and I'll get a really quality bike, not just a week after buying it, but a year+ on. Maybe I want too much, but then the price dictates that. Hope to hear from someone.
Thanks.
