905SE Battery lock broken

[fatboytrig]

hi there, the housing that holds the locking mechanism has broken. The plastic around some screws seems to have snapped. I’ve only had the bike for a month.
Do you know how I go about getting it repaired / sorted?

Thanks
Matt

 

[Nealh]

Speak to your dealer/warranty or contact David Miall of Wisper bikes, though more likely he will see this first.

 

[fatboytrig]

I spoke to my dealer. He's great and offered help. Just wondered if others have had a similar issue with the lock on that model?

 

[Wisper Bikes]

Hi Trig,

I have seen this before, it's rare though. We will change the battery rail for you FOC, which dealer did you buy the bike from? We can liaise with them directly.

All the best, David

 

[fatboytrig]

Thanks David, appreciate the response. I have dropped it off with Chris at Guildford Electric Bikes, today, who has been really helpful.

 

[Wisper Bikes]

Thanks, I understand that Chris has been in touch we will despatch the new part on Monday, sorry for any inconvenience.