I went to work one morning and noticed the power cut out and then just die. When I got home I notice the one of the contacts had been burnt away. Rang 50 cycles and they suggested that I send it back to them to be fixed (The bike is about 18 mouths old and still within the 2 year guarantee). I also pointed out that the rear light was not working correctly.
Had problems getting them to collect the bike (Their repair man sadly was diagnosed with cancer (I wish him well) during this time. So it sat in their shop until they got a replacement. 3 weeks later they got around to looking at it. I rang up and they suggested that they could do a service at the same time (at a discounted price). The bike wanted new brake blocks (the chain and cogs were 1,500 miles old)
Rang up to check how the work was going, told it was being delivered tomorrow so I ordered a new front cog, 2 chains and 2 back cogs and a new drive cog and paid by card.
The bike arrived. The battery had a broken handle (at 18 months old I did not expect a new one.) so I put on the peddles and adjusted the handlebar. Rode home 8 miles (strong head wind) bike a bit sluggish. The gears are not good, and chain jumping. Next day went to work strong tail wind still slow and all the other faults. On checking the bike noticed the wheel was twisted touching the frame. Borrowing a spanner noticed that one of the wheel nuts was loose! Re adjusted the wheel and the bike was much better. Now I notice I did not have all the gears. Top gear was now number 5. The back light was still not working correctly.
A parcel arrived with the parts I orders. I notice a chain and cog was missing.
Rang 50 cycles and complained about my problems.
Loose wheel nut: sorry
Gears not working properly: “Oh he replaced the cog and chain and couldn’t get the gears to work”. “He replaced the cable and spent 3 hours trying to get it to work” “YOUR GEAR IS OUT OF WARRENTE AS SHIMANO ONLY GIVE A YEARS WARRENTEE” . “ You can try a local bike shop to get it working for you”
Missing cog and chain: “we put them on when we did the service”
Light not looked at: didn’t really make any comment
No mention of these problems when I called. The extra parts were added after we agreed a price of the service so why use them. After all what part are included in the famous 2 year warrantee and what parts are not?
Ps the new to me battery is a good one. I sent them a working bike and spent money on a service that made it a broken one.
Had problems getting them to collect the bike (Their repair man sadly was diagnosed with cancer (I wish him well) during this time. So it sat in their shop until they got a replacement. 3 weeks later they got around to looking at it. I rang up and they suggested that they could do a service at the same time (at a discounted price). The bike wanted new brake blocks (the chain and cogs were 1,500 miles old)
Rang up to check how the work was going, told it was being delivered tomorrow so I ordered a new front cog, 2 chains and 2 back cogs and a new drive cog and paid by card.
The bike arrived. The battery had a broken handle (at 18 months old I did not expect a new one.) so I put on the peddles and adjusted the handlebar. Rode home 8 miles (strong head wind) bike a bit sluggish. The gears are not good, and chain jumping. Next day went to work strong tail wind still slow and all the other faults. On checking the bike noticed the wheel was twisted touching the frame. Borrowing a spanner noticed that one of the wheel nuts was loose! Re adjusted the wheel and the bike was much better. Now I notice I did not have all the gears. Top gear was now number 5. The back light was still not working correctly.
A parcel arrived with the parts I orders. I notice a chain and cog was missing.
Rang 50 cycles and complained about my problems.
Loose wheel nut: sorry
Gears not working properly: “Oh he replaced the cog and chain and couldn’t get the gears to work”. “He replaced the cable and spent 3 hours trying to get it to work” “YOUR GEAR IS OUT OF WARRENTE AS SHIMANO ONLY GIVE A YEARS WARRENTEE” . “ You can try a local bike shop to get it working for you”
Missing cog and chain: “we put them on when we did the service”
Light not looked at: didn’t really make any comment
No mention of these problems when I called. The extra parts were added after we agreed a price of the service so why use them. After all what part are included in the famous 2 year warrantee and what parts are not?
Ps the new to me battery is a good one. I sent them a working bike and spent money on a service that made it a broken one.