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Yes, the answer as discussed with my local bike shop technician is that you have to remove the chain tensioner. Think its a 5mm hex key.

Thanks, I think (with a bit of deduction) I need to remove the chain tensioner. It clearly stops the wheel coming out. Will get some pics and add them to the post for others.

Thanks for the reply, Shimano step is a hub gear type system so no gear sprockets so to speak :-(

Hello all, I'm sure I'm being a doofus but how are you supposed to remove the rear wheel on a Raleigh strada ebike when it has the shimano steps system on it? The gear shift mechanism is clearly in the way and all I can think of is to remove the chain tensioner. That seems excessive for...

Anyone got a list handy of the Greenedge CS2 error codes? I've mis-placed my troubleshooting guide and had an error code pop this morning on the morning commute. Thanks in advance,Mike

I think I'll make a battery cover from my helmet cover - its big enough to fit and has a draw string.

I've suffered the same problem, I've had my bike since April 2016 and the problem started just after a year. In the 3 months after I've melted through 3 battery holders. I spoke to ebikes direct and the problem is due to drawing too much current according to them which may be attributed to...

A bit of an odd request but not that odd.... Has anyone got, or can take a picture of the rear wheel assembly on the GreenEdge CS2, I've had some new brake pads put on and not sure the guy has put the wheel back on properly with all the spacers in the correct places. Would really appreciate a...

Hi, I've had one of these models for a couple of months now, does the method above de-restrict the assisted speed when pedaling also? Thanks, Mike

Thanks Emo, sounds like natural behaviour, i checked the tyres last night just in case and all is good. Good to know the 'mud' feeling is a normal thing.

Hi all, New to the electric bike world, had one for less than a week and have a few questions, mainly about weight, drag and noise. I have the greenedge CS2 from ebikes direct and so far its a very capable bike for commuting up and down the many hills of sheffield, really happy with it. i've...