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OK after endless "fiddling" with a lot of input from Tony at Woosh the gearchange issue is not resolved - yet :) I had another look this morning and decided to video the change in motion and I think we have a clue now Something (I don't know what) is out of true (click picture)

IME emails seem to fall between gaps with holidays etc. In this day and age there is absolutely no excuse for this Some of mine have gone unanswered for weeks

For the hills I would take the Freego

I cannot agree that the Freego requires more effort and don't see how it's possible to anticipate the gear (when very often you cannot see the whole hill) Round here you are going either up or down (unless you are by the sea) :) and most of the hills are 15-20%

Just a quick comment on hills: yes in an ideal world you would pick a gear for the hill before the ascent with a Crank drive but a hill's steepness varies a lot and sticking to one gear impedes progress (the Freego is much faster uphill)

Again thanks for the replies I did the check and no frayed or damaged cable Funnily enough Woosh rang me this afternoon ;) They want to go through adjusting the gears (again) and I will do it as the procedure is different to the one on their website I am videoing as I go along but for the...

I have contacted them several about this and a lot of other "issues" The last email I had from Andrew was on 27th April below - not heard a thing since! "Hi David, You do seem to be having more issues than most, I assume the other bikes that you’ve had were the normal hub motor type and...

The bike was only was only bought in April and has been problematic from new. I cannot see any damage

One other thing I have noticed is small metallic particles when lubing the chain :(

Thanks for all the comments hills certainly took some adjusting to (we have lots 15-20% ones here in Devon) and the first ride I ended up stopped dead because I used the brake touch method. You cannot always anticipate the best gear and there are always hazards down the lanes. To try and...

The Woosh is about 2 months old (and we also have a 3 year old Freego) The Woosh gear change is shockingly bad (yes even when there is no power applied)! - it feels as if there is someone at the back bashing the chain with a hammer and it's very noisy and won't always change gear I made some...

I was never satisfied with the performance of the Zoom and on both bikes (Freego and Woosh) they were replaced by a Shimano M615 (from Chainrecation)

I realise that you have been busy! but if you try and buy a bike from your site you get VERY confusing delivery options:

Have to say find the Cateye 500 a must have Down the narrow lanes here it allow planning to pull over !

and they have been tested with bolt cutters and bottle jacks ?

Kryptonite U lock

Torchy the battery boy http://www.torchythebatteryboy.com/p/18650-batteries-chargers.html he sells on ebay

I wanted to buy a 20Kg Ali case from HK - got them to send it sea freight which was 1/3 the cost of air - took seven weeks mind!

Need a replacement 36V 10ah battery Type of battery that sits behind the seat with 3 pin XLR charging and built in lock can anyone suggest a supplier ? TIA

Currently cable brake and would like to fit a rear hydraulic disc/caliper Is this even possible? Bike is a Freego with a hub motor