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Hi Again! I am sorry of you feel that my post trying to assist you was a rant and a rave. I am the MD and owner of Wisper, we sell 1000's of bikes a year I am extremely busy but I still find time to answer your personal comments instead of, as maybe I should do, advising you to deal with the...

Thanks for this earlier post, as you say "Wisper rock when it comes to customer service" and that you were "Glad it was something easy to sort out". You have our numbers please use them. Who did you buy the bike through, normally they would look after you during the first few days getting used...

Hi, it's lovely to hear from you again! I absolutely guarantee there is not an issue, the fact that the battery indicator on the handlebars is reading full means that you are still charged to about 65% capacity, we sell good batteries that will keep you going a long time. This is not a...

HI Cazann, many thanks for the recommendation! All the best, David

Perfect! All the best, David

Hi, I think you have changed the wheel size setting. Please give me a call and I will help you to make it legal again. 07733226906 All the best, David

Yes, welcome. I know the rubbing mudguard issue has been resolved but please feel free to contact me if you need any further assistance. All the best, David

Hi Isla, Please email me david@amps.bike with your telephone number. I will get you some assistance. All the best, David

Thanks. We are pleased everything has worked out! Please keep in touch. All the best, David

Have you looked at the manuals on our website Isla? All the best, David

I hope we have got to the bottom of the problem. Thanks for the videos. Just checking all us OK and you have successfully moved the mudguard away from the tyre? All the best

Hi Ilsa, we don’t tend to comment if the Pedelecs Gurus are giving all the right advice. As you say, they are brilliant! We are watching though! The fact is we are super busy, but still have a couple of thousand or so bikes coming in this year. Most of them from our new Portuguese builder. We...

Hi Isla, the old 806TORQUE In grey had 8 gears. All the new 806 have 7 gears. All the best, David

Hi Greg, bikes have moved on a lot in 10 years. And a 10 year old 8Ah battery will have lost power. Any electric bike will assist you whatever you are towing, that’s the nature of electric bikes. However depending on your weight and the load you intend to tow you may be better off with a mid...

Hi, thanks for investing in one of our bikes. Have you tried to contact us? It’s very unusual for a Wisper bike to arrive with a customer with issues. Everything is adjusted and checked before it leaves us. Maybe there was a problem during transit? Please drop me a line david@wisperbikes.com...

Hi, so sorry about the lack of contact Stapely. As you can imagine we are crazy at the moment. I will ask them to get back to you tomorrow. May I have your email address? david@wisperbikes.com All the best, David

Hi Fandango, just a quick point, if you twist the throttle on a Torque model, this will override the Torque settings so you can "ghost" the pedals and get full power just as you can on the cadence bike. All the best and thanks for considering a Wisper, David

LIme, they've just bought out UBER bike's Jump franchise.

Hi, I remember that model well! It was a good one, do you know it’s age? It looks about 6 to 8 years? If the battery is the original I would expect that’s the issue. Could you fully charge it and measure the voltage? I don’t think the cut outs would be responsible as they have been completely...

The "Off Road Switch" unfortunatley has been confined to the pages of eBikes history! All the best, David