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  1. M

    Urban Mover UK - Rubbish Customer Service!

    Hi I have actually a UM44, is it the same battery than the UM36 and is it as simple to replace as you say it ? Any specific advises ?
  2. M

    Urban Mover UK - Rubbish Customer Service!

    Hi everybody It took a while but good news. I have been totally refunded by Paypal. Sufficiently rare to be noticed and rewarded. Now I am left with my UM36 without battery. Would someone know how I get around that ? I see above that Trex posted a solution . I don't know anything in electronic...
  3. M

    Urban Mover UK - Rubbish Customer Service!

    Hi all. Encouraging to see that this case is bringing so much attention and useful feedbacks. Thanks a lot for your precious advises and your time. To answer some of your questions, I just checked my paypal account and I effectively paid on the 23rd Jan 2015to Urban Mover...
  4. M

    Urban Mover UK - Rubbish Customer Service!

    Sorry I meant 24th Jan 2015. Thanks for the info flecc. Where is Keith Chamberlain playing a role here ? It seems that he is still head of Urban Mover Eco LTD (visibly the third name in his kind after Urban Mover LTD and Urban Mover.com LTD). Looks like this guy is better at launching and...
  5. M

    Urban Mover UK - Rubbish Customer Service!

    Thanks for the advise. I paid on the 24th of June 2015 so I hope it's not too late but was still expecting to get this battery delivered to Switzerland. How useless is a ebike without battery ??
  6. M

    Urban Mover UK - Rubbish Customer Service!

    To add to this long list of complains. I am leaving in Switzerland and I bought for my UM 44 a replacement battery (as mine died suddenly and without good reason after just more than 1 years...). I sent a mail to UM , received back from Mr Keith C. in 24 hours a request to pay via Paypal the...