Ok now we have some more info, the Green light coming on means the BMS won't allow charging to occur. The green light also can mean the battery is fully charged but we know this is not the case with 36.2v so is is the former of the two.
The reason for the Green light being on and the BMS not allowing charging is because of a low cell group voltage or a fully charged cell group voltage , again with 36.2v it is highly unlikely to be the latter so we are looking at a low cell group voltage or a broken cell group sensing wire.
Typically any cell group that is below 3v, then a generic type BMS will not allow a charge to take place as it senses a fault (typically a generic BMS sensing low a voltage group 2.9v - 3.1v will prevent charging). The only way now to rectify such a fault is to open the battery and access the multi point sense wire connector to take ten individual cell voltages to see if or where the issue lies.
The checks aren't complicated and if you are compitent person then the task isn't onourous as you know how to use a meter , the worst part is opening the battery .
Show pics for guidance once the battery is opened and the battery pack inside is visible.