of use
Hi Eddie why do you not like BH stuff? Also i would definitely need the dongle for some trails i have in mind would be one of the only reason I go for a Bosch system.
- Forks corroded within months, and BH failed to replace them under warranty. I'm still out of pocket over that one.
- Various electrical issues, some of which BH have blamed me for. With the exception of one wire, I blame BH for poor assembly of the product to begin with. Especially as error codes were flashing up from day one and within 1.5miles of use.
- I'm now on my third motor.
- Battery and now charger have been replaced. The new battery is only giving between 8-12miles of range in ECO mode. Had I not contacted Spains MD directly, I feel that I'd still be waiting for the battery to arrive.
- Paintwork has peeled.
- Frame lugs spin.
- BH UK are refusing to answer one simple question in relation to regen. They have now been asked three times to answer this question, once on here, once by email, and once by my supplying dealer. I'm not going to give up on this one, and will taking a different course of action to get it answered.
- In my year of ownership, I've probably only had seven months of use from the bike. Luckily I haven't had the spoke issues that some on here have had, especially as it appears to be an issue for some that has never been resolved.
To be fair to BH Spain, they did offer to take the bike back to Spain and rebuild it, but more fool me, I let BH UK 'try' to fix it. I'm certainly left feeling that without Spain's intervention, nothing at all would have been resolved.
Have BH UK offered to meet the costs of my front forks, no. Have they offered to pay for my countless trips to the supplying dealer, no. Have they apologized for my hassle, no. Have they offered to swap the new battery for an upgraded one, no. Have they offered to extend the warranty to compensate for the months without use, no. Have they offered a replacement bike, no. Customer satisfaction is certainly not at the top of BH UK's list of priorities, and am I a happy customer, NO!
Riding a bike and wondering when it'll break down on you next, and whether you will even get home on it after each ride, is no fun.
I'd say that I have been more than unlucky, and I'd leave it up to others to decide if I have been, or whether it is simply a reflection of the quality of the product. As for BH as a company to deal with.... If you buy one and have issues, good luck trying to get it sorted. They don't even have demo/courtesy bikes that you could use whilst the months pass by.
If I wouldn't be so out of pocket with the bike, I'd quite happily put it in a crusher and wave it goodbye. My conscience would certainly never let me sell it on to anyone, so sadly I'm stuck with it and all that I can do is to voice my negative opinion of 'The BH Experience'!!
A little light reading for you.
http://www.pedelecs.co.uk/forum/threads/how-many-people-are-using-there-e-bike-off-road.15780/page-12#post-226174
With that out of the way and with me now chilled and breathing again, what makes you think that you need a dongle?