Let's start by saying I am a novice here.
Short version – Mid Jan had my 10 year old Giant Sedonna converted by local company. Rear wheel cadence sensor hub.
By March there was a clicking sound coming from the rear wheel. Took it back and was told it was the spokes (see more below)
Mid May and the clicking is getting worse and finally got hold of him to look at it again this weekend. The clicking is a regular noise rather than a random. The clicking occurs whether pedalling or not and with and without use of the motor so the wheel is the problem? At this point I also found a wobble in the rear wheel which I would guess to be a 2mm movement. Bike has done just over 700 miles.
He took the bike for a quick ride but did not remove the wheel or anything else.
His written response as follows (his spelling) -
"1. Small amount of play in hub motor baering - All CSC hub motors have a very small amount of play in the bearing from new, this can increase by a very small fraction when worn in. On inspection of your bike I can confirm that the very minor movement is within tolerance.
2. Noise from spokes - When this issue was initially reported we had you bring in your bike under warranty. As discussed, we found that some of your spokes had become loose, I re-tentioned the spokes and made sure everything is in working order. There was still a very minor noise coming from the spokes due to where they had rubbed away the black coating in some places. As with all rubbing spokes this can be resolved with the application of grease. This kind of ware and tare is quite normal. "
Is this correct or am I being shafted here?
Steve
Short version – Mid Jan had my 10 year old Giant Sedonna converted by local company. Rear wheel cadence sensor hub.
By March there was a clicking sound coming from the rear wheel. Took it back and was told it was the spokes (see more below)
Mid May and the clicking is getting worse and finally got hold of him to look at it again this weekend. The clicking is a regular noise rather than a random. The clicking occurs whether pedalling or not and with and without use of the motor so the wheel is the problem? At this point I also found a wobble in the rear wheel which I would guess to be a 2mm movement. Bike has done just over 700 miles.
He took the bike for a quick ride but did not remove the wheel or anything else.
His written response as follows (his spelling) -
"1. Small amount of play in hub motor baering - All CSC hub motors have a very small amount of play in the bearing from new, this can increase by a very small fraction when worn in. On inspection of your bike I can confirm that the very minor movement is within tolerance.
2. Noise from spokes - When this issue was initially reported we had you bring in your bike under warranty. As discussed, we found that some of your spokes had become loose, I re-tentioned the spokes and made sure everything is in working order. There was still a very minor noise coming from the spokes due to where they had rubbed away the black coating in some places. As with all rubbing spokes this can be resolved with the application of grease. This kind of ware and tare is quite normal. "
Is this correct or am I being shafted here?
Steve
