More LBS short sightedness

[WezC]

Big Peaks bike shop Ashburton, one to avoid. Last year I spent £732.15 supporting them as my LBS and they are a Bosch Dealer. My Bosch motor has developed an error and Bosch have confirmed it needs to go back. Bosch offered to pay for it to be removed £30.00 and put back (unknown cost), credited back to the shop. But no, the owner who is called Paul Tomlin , sent me a pompous email about bike shop policy and how I didn't buy the bike from them etc etc and wanted an extra £75.00 from me. He never complained about the £732.15 !!
Nothing I hate more than two faced people !! I won't be spending any more money there, nor will I even consider them for my next ebike.
I also will be sending said pompous email to Bosch, Trek, and KTM.
What if I had moved to Devon from Scotland and needed warranty work, that is the whole point of a Dealer Network is it not ?

 

[Nerdycross]

Big Peaks bike shop Ashburton, one to avoid. Last year I spent £732.15 supporting them as my LBS and they are a Bosch Dealer. My Bosch motor has developed an error and Bosch have confirmed it needs to go back. Bosch offered to pay for it to be removed £30.00 and put back (unknown cost), credited back to the shop. But no, the owner who is called Paul Tomlin , sent me a pompous email about bike shop policy and how I didn't buy the bike from them etc etc and wanted an extra £75.00 from me. He never complained about the £732.15 !!
Nothing I hate more than two faced people !! I won't be spending any more money there, nor will I even consider them for my next ebike.
I also will be sending said pompous email to Bosch, Trek, and KTM.
What if I had moved to Devon from Scotland and needed warranty work, that is the whole point of a Dealer Network is it not ?

Not good.

 

[Ducknald Don]

I'm not sure I'd remove a motor, ship it, fit the replacement and take responsibility for inevitable issues for just £30.

 

[danielrlee]

A question to trade members who are part of a 'dealer network'....

Do you recieve an upfront payment from the manufacturer for work covering this sort of scenario, similarly to how a Post Office receives an annual payment from Royal Mail to process prepaid mail not purchased in store?