Mahle app problem

[Godzy89]

Hello all
Have read about all the problems with the Mahle app but ive not come across this one

I completed a ride yesterday and i only used the assistance when i felt i needed it on hills
When i got back and checked the app it reported that the battery was 90% but the range was 0 miles

I closed the app completely and tried again but it still says the same

Can anyone shed any light on why this might be happening

The bike is an Orbea Vibe H30

John

 

[sjpt]

One (stupid) possibility is that its internal range estimate is above what the programmers expected and it somehow decided to display that as 0. Go for a shortish ride with lots of assistance and see if you start to get a sensible value.

Remaining range is difficult to estimate sensibly. My Bosch Intuvia gives some pretty silly results; but at least the silliness is understandable, it is based on only very recent history (a couple of miles?). Not as silly as yours, though. Maybe yours is clever enough to realize it can't give a sensible estimate, but stupid enough to tell you that by giving an estimate of 0.

 

[Godzy89]

Thank you for the reply sj
Much appreciated
I will try your suggestion and see what happens
Im new to ebikes so dont really have an idea on this one

 

[Godzy89]

One (stupid) possibility is that its internal range estimate is above what the programmers expected and it somehow decided to display that as 0. Go for a shortish ride with lots of assistance and see if you start to get a sensible value.

Remaining range is difficult to estimate sensibly. My Bosch Intuvia gives some pretty silly results; but at least the silliness is understandable, it is based on only very recent history (a couple of miles?). Not as silly as yours, though. Maybe yours is clever enough to realize it can't give a sensible estimate, but stupid enough to tell you that by giving an estimate of 0.

Quick 7 mile scoot and its solved the problem
Thank you again

Godzy

 

[sjpt]

Glad things are resolved. It looks as it you ride with a really frugal use of the electrics. It would be interesting to hear what real world mileage you get running it right down to nearly empty. (Certainly a lot more than we get on the Motus in 'tour' mode, even though you have a smaller battery.)

 

[Godzy89]

When i first got it i posted on here as the reported mileage is 62 miles but when i charged it up to 100% the Mahle app reported only 30 miles range
After the ride tonight i checked the app and it states battery is 70% with 27 miles left
Im out on a 15 mile ride on thursday and will check again but will be recharging it to full for a 40 mile ride on saturday which will give me a better idea

I am currently running it in tour mode but i also have eco, sport and custom modes

The bike is only 16kg which probably helps a lot with the battery requirements

Godzy