Kiox not reporting GPS data

[Old Fart At Play]

Hello there...

I recently got a Kiox equipped bike. Paired the kiox with my phone, and the bosch ebike app reported rides very nicely. But I had to get a new motor, and when I got the bike back, Kiox wasnt talking to my phone. I had a big palaver getting it to work again, but basically after ininstalling/dedleting eberything and starting again, it worked.

Went out for a ride, and it reported distance etc, but wouldn't show the route because it said in the app 'no gps data'. I had taken my phone with me on the ride, and bluetooth was switched on. Any ideas, anyone?
Ta
Cheers, John

 

[Andy-Mat]

Hello there...

I recently got a Kiox equipped bike. Paired the kiox with my phone, and the bosch ebike app reported rides very nicely. But I had to get a new motor, and when I got the bike back, Kiox wasnt talking to my phone. I had a big palaver getting it to work again, but basically after ininstalling/dedleting eberything and starting again, it worked.

Went out for a ride, and it reported distance etc, but wouldn't show the route because it said in the app 'no gps data'. I had taken my phone with me on the ride, and bluetooth was switched on. Any ideas, anyone?
Ta
Cheers, John

Is there a reset function back to manufacturers standard?
If yes, try that.
Also, there will be a Free Firmware update available here at least, tomorrow.
Its in German, but I am sure an English version will be made available:-

Kiox: Das eBike-Display für sportive eBiker

Die Displays lassen sich intuitiv über die Bedieneinheit steuern, sind kompakt und vor Wasserstrahlen und Staub geschützt - der ideale sportliche Begleiter.

www.bosch-ebike.com

Best wishes
Andy

 

[Old Fart At Play]

Thanks Andy. I dont see a reset so I'll contact Bosch.
Cheers, John

 

[Old Fart At Play]

UPDATE
For anyone who stumbles on this. It turns out synchronisation between kiox and phone was a very common problem. Today Bosch released a software update for Kiox (v4) which includes routing, and fixes to synchronisation. Installed that, and today at least, it is working like a charm.

Cheers, John

 

[Andy-Mat]

UPDATE
For anyone who stumbles on this. It turns out synchronisation between kiox and phone was a very common problem. Today Bosch released a software update for Kiox (v4) which includes routing, and fixes to synchronisation. Installed that, and today at least, it is working like a charm.

Cheers, John

I am glad for you that it is working again.
Andy

 

[nashdm2]

I am getting exactly the same as this, mine has already had the software update. Any clues to assist me guys?

 

[Old Fart At Play]

I am getting exactly the same as this, mine has already had the software update. Any clues to assist me guys?

I discovered that even after the update, I still got this problem some of the time. It turned out to be because the kiox wasn't connected to the bosch app on my phone. So now, whenever I set off, I take my phone out and check that it is actually connected. Then it works every time. Don't know why it doesn't automatically reconnect, but this fixes the problem.

 

[nashdm2]

Thanks for the reply. I wrote to bosch and had a very quick reply that told me how to fix it, which was a setting I had wrong in the iPhone app. They also mentioned what you have said. So, I guess I need to prepare for each journey i make by being more vigilant on everything running before I set out.