Just been out on the Batribike Granite.......first time for ages, after about a mile the battery was showing three bars......then cut out all together......got back to base camp in normal pedal mode, and the battery is now showing fully charged......is my battery dying? or could there be another reason?.........
I had similar effects when one group of cells in my battery was out of balance after a seven month winter lay up. I did check the overall voltage regularly during the winter and it never went below about 36v (it is a 36 volt battery) but I think it would have been better to charge it regularly. Then the BMS might have been able to keep the cell groups in balance, but after seven months off - the difference was far too great for the BMS to deal with.
Anyway - on opening and examining the battery, one cell group was low - way out of balance - about 3.6v when the others were fully charged at about 4.2v. The BMS was shutting the output off to prevent over discharge of the weak group. The battery has ten parallel groups and when fully charged it shows 42 volts.
In use, this group of cells was dropping to the BMS shut down voltage long before the other groups were any where near depleted. I manually charged the low group so it matched the rest of the cell groups, and it has behaved itself ever since. It may be that one of the cells in the low group is slowly leaking its charge and dragging down its parallel cell group over the months of disuse.
In your case, I would charge up the battery fully, measure the overall voltage and note it down. Then run the bike and see if it happens again.
If the problem continues after charging, you will need to deal with it, or get someone to do it for you. If you are not experienced in such matters be very careful. There is a lot of power stored in there - all waiting for a short circuit or bit of mishandling to make very big sparks and hot metal.