I am still alive!...

[Martin@e-bikeshop]

Hi Guys,

So I know I have not been on here much lately, but we have been busy busy for months setting up our new premises. Pedelecs Homepage Post Here.

It has been a long time in the making but we are finally up and running, just in time for the season. It took a little longer than expected as we were juggling orders / sales / service at the same time as setting up. But we are all now thrilled to be up and open for business. More pictures and full story on our blog article here.

To celebrate we have our Haibike Off Road Demo Day across the Surrey hills this Saturday, so make sure to get booked on, will be a fantastic day!

Big thanks to the Guys at Pedelecs HQ for posting the new site article and the demo day on the homepage! Much appreciated. I will be back on the forum now as often as possible, so don't hesitate to fire some more eBike related queries at me.

Let me know what you think of the new site! The feedback so far has been great!

Regards
Martin

 

[Martin@e-bikeshop]

Oh slight typo in my signature, the new phone number is 01252 279 279.
Hopefully Russ will have this altered ASAP for us.

All the new contact details for our new site can be found here.

Regards
Martin

 

[Hugh]

All the best with the new shop Martin - I hope it takes off.

 

[SRS]

Martin, looks great. Hope you have a coffee machine installed.

Hope all goes well for you.

Cheers Ian

 

[EddiePJ]

I'm afraid that the following just reads as though anyone turning up will be presented with pressure selling after the ride. As a potential customer reading it would put me right off.
You could have just stated that you are on hand to answer any questions and leave it at that. It comes across as sounding desperate for sales as it is currently written.

Conclusion…
After the ride, we will have a coffee and a de-brief so you can choose which model is suitable for your needs and we can answer any questions you may have. It’s also as good opportunity for us to take some feedback from the ride. We will be taking orders on the day and all sales will be delivered the following week. Depending on how busy we are some customers may be able to take the bike away with them there and then, so do bring appropriate transport should you wish to do so.

 

[Martin@e-bikeshop]

Hi Guys,

Hugh - Thanks for the support!

Ian - Yes the coffee machine is here ready and waiting for you

Eddie - Sorry if the wording came across that way.. Anyone who has visited us before will know that pressure is not our approach at all..

A prime example from the above 2 comments.. Ian for example first visited me to touch base over a year or so ago, I supportedhim with his eBike (not purchased from me) for many months. When he came to replace his existing model, he came to me seeking advice, no hard sell, but he knew what sort of care he would be getting.

The same can be said for Hugh.. Exactly the same circumstance but this one differed in the fact I am yet to sell him a bike

Anyway, all the best!

Martin

 

[dmsims]

I realise that you have been busy! but if you try and buy a bike from your site you get VERY confusing delivery options:

 

[Hugh]

Hi Guys,

Anyone who has visited us before will know that pressure is not our approach at all..

The same can be said for Hugh.. Exactly the same circumstance but this one differed in the fact I am yet to sell him a bike


Martin

Very true - Martin knows his stuff and is very helpful without coming on with the hard sell. It's rare, sadly, to find somewhere like this nowadays, which IMHO makes him well worth cultivating.

 

[Martin@e-bikeshop]

Martin

I realise that you have been busy! but if you try and buy a bike from your site you get VERY confusing delivery options:

View attachment 8552

Hi,

The platform is designed for both Bike and Spares orders. I will try to make this clearer. But bike orders are delivered FREE to mainland UK.

All parts orders have a £3.99 carriage rate.

Collection in store is obviously free and benefits from quick fit up for the user.

Our checkout is having a re-design shortly to also accept off shore orders. I will take a look at making the shipping more clear at the same time.

If the site is too confusing for you, would you like to call us on 01252 279 279?

Regards
Martin