Highly Professional

Following up on a telephone conversation to BGA Re-Working (link picked up on this forum) I recently sent my battery to them.

'We'll have a look at it and do as little as possible to sort it out!'

Following up on a telephone conversation to BGA Re-Working (link picked up on this forum) I recently sent my battery to them.

'We'll have a look at it and do as little as possible to sort it out!'

Could you clarify if this is a positive or negative comment please.

On one hand it sounds like they mean, we'll look at it and it might be just a loose wire, so an easy fix at little cost to you. That's positive

On the other, we can't be bothered to look at it properly. Not so positive

Could you clarify if this is a positive or negative comment please.

 

On one hand it sounds like they mean, we'll look at it and it might be just a loose wire, so an easy fix at little cost to you. That's positive

 

On the other, we can't be bothered to look at it properly. Not so positive

For reasons I can't figure only a bit of my first post 'got through' Here's the full original:-

Following up on a telephone conversation to BGA Re-Working (link picked up on this forum*) I recently sent my battery to them.

* Thanks Fordulike.

'We'll have a look at it and do as little as possible to sort it out!'

Day 1. They send a courier to collect.

Day 3. I get an email with a technical report about my battery, which I don't understand, but I can understand:-

'Your existing cells are in perfect balance, so there's no remedial action we can take, they've just had it '

They suggest re-cell and recommend an upgrade from 10Ah to 15Ah.

Day 4. I tell them to go ahead and arrange payment.

Day 6. I get another technical email containing test results of my new battery. The only bit I understand is that all connections have been made using copper welding, which is technically superior.

Day 7. Their courier delivers my battery.

• There's a weekend involved in all of this.
  
• Total cost about the same as a 36V x 10Ah from China.
  
• Tel: 020 8361 1790. Email. info@bga-reworking.co.uk
  
• Mary will probably answer the telephone and you need a chat with Jimmy.
  
• I've no connection with them, just a highly satisfied customer.
  

ANY COMPLAINTS?

Oh yes, I forgot. Since I got the battery back the weather's been rubbish and I haven't been out!

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Graham Fardon <gfardon@gmail.com>

09:52 (2 hours ago)

to me

Following up on a telephone conversation to BGA Re-Working (link picked up on this forum*) I recently sent my battery to them.

* Thanks Fordulike.

'We'll have a look at it and do as little as possible to sort it out!'

Day 1. They send a courier to collect.

Day 3. I get an email with a technical report about my battery, which I don't understand, but I can understand:-

'Your existing cells are in perfect balance, so there's no remedial action we can take, they've just had it '

They suggest re-cell and recommend an upgrade from 10Ah to 15Ah.

Day 4. I tell them to go ahead and arrange payment.

Day 6. I get another technical email containing test results of my new battery. The only bit I understand is that all connections have been made using copper welding, which is technically superior.

Day 7. Their courier delivers my battery.

• There's a weekend involved in all of this.
  
• Total cost about the same as a 36V x 10Ah from China.
  
• Tel: 020 8361 1790. Email. info@bga-reworking.co.uk
  
• Mary will probably answer the telephone and you need a chat with Jimmy.
  
• I've no connection with them, just a highly satisfied customer.
  

ANY COMPLAINTS?

Oh yes, I forgot. Since I got the battery back the weather's been rubbish and I haven't been out!

Could you clarify if this is a positive or negative comment please.

 

On one hand it sounds like they mean, we'll look at it and it might be just a loose wire, so an easy fix at little cost to you. That's positive

 

On the other, we can't be bothered to look at it properly. Not so positive

Excellent. I didn't want anyone to get the wrong impression, as finding a decent UK based battery specialist, is like finding a needle in a haystack.

I am impressed that they sent their own courier to collect your battery.