Hi Henry,
This may be more bad news I'm afraid.
A charger only really needs two terminals, +ve & -Ve. The fact that yours has 5 probably means more of this canbus buggery.
The charger needs to handshake with either the battery bms (battery management system) or the contrller. Until it does this there will be no output voltage, so can't be measured.
I think these systems are outrageous as even the 'expert' dealers can do nothing with them - let alone self repair by owners.
It is possible that the battery has gone into sleep mode - some do. May be worth searching with this question, not sure.
This is why, so called, cheap and nasty hub drive bikes are great for the garden shed mechanic. Mostly parts are generic, repairable/replaceable and able to be owner worked on. It's what this forum does best.