Excellent Customer Support - 50cycles

[timelordUK]

Being a relative newbie to electric biking and indeed biking, I was mortified when a spoke on my 57cm Pro Connect sheared off, leaving me with a buckled wheel and unridable bike. Not knowing what to do I posted on here.

Lloyd from 50cycles posted back saying that if I gave them a call he would send out a spoke and arrnage to carry out the work under warrenty, i.e i take it to a local dealer, they do the work.. 50cycles reimburse me...

Phone up the next day... and the Spoke(s) they sent 2, arrived in less than 24 hours. I took the wheel off easily took it to my local dealer, who refused to do the work, as the bike was not purchased there... took it to a not so local dealer and they did the work in 30mins.

So in less than 48 hours after the incident I am back on the road.

Thank you lloyd and 50cycles.....

In addition I was really impressed by how easility I got the rear wheel off, and back on again after the repair.

As the work only cost me £12 I wont be bothing 50cycles for a reimbursement.... but thanks for the offer !!!

I would recommend them, and the Pro Connect to anyone !!!

 

[JohnInStockie]

Yes it is extremely easy to take the wheels off on the Pro Connect isnt it , something I am also very very happy about. I always struggle doing this on other bikes, mainly I think because its not something you do every day, and a lot of ebikes can be even more trouble to do that with (on my Twist its a bit more tricky with the roller brake attachment and the SRAM P5 rod thingy).

Its nice to experience good customer service, and this is a similar experience to what I had from 50C too.

John