Electric Mountain Bikes: No one will buy one?!..

[Gubbins]

well my bike was from ebike shop and i got it from ebay with 150 miles on it and so far have broken my rear hub and have managed to get a warranty replacement my self as it saves time and get the part direct so faster all round.

now my bike was 5500 from ebike shop and did he help me in any way nope as got cash for it and now i am on my own which fair enough as got it second hand but forget martin even posting any help to fix it for me or any one else with 3rd party bikes.

crank brothers even offered to replace the hole wheel and hub b4 me and 2 ppl at a bike shop took a hour to get it off the axle and put a new 1 on it.

why cos i went on fb and went ape **** that it failed

Ah, sorry I misunderstood. . So your gripe with Martin is that you bought a second hand bike off eBay and he wouldn't help you out with a warranty claim...

 

[soundwave]

no i can sort all that my self and have its just when it comes to it he will not answer questions and just runs away like he always does even banned me on fb so not surprised he will not help me out anyway tbh but could he help anyway i doubt it.

its all fine till some one kills somebody and i hope martin has deep pocket as he is playing with fire, its my choice to fit a dongle.

martin is charging for it and fitting it so i guess is liable for it if it hits the fan.

why ktm is not happy with him tbh

 

[oldtom]

Probably, some will think this is a crass comment but I think it has some merit: 'Caveat Emptor'

For context: Buy a perfectly adequate EAPC and enjoy a good, solid warranty. Buy the same machine and modify it in such a way as to make it something other than an EAPC and lose the extensive coverage of said warranty.

The latter makes no sense at all to me but when the hist hits the fan, to then blame the seller/trader/dealer seems perverse to me.

Tom

 

[Jresa]

I would totally agree with you if the user knew the implications of modifying a bike. However, when a dongle is used as a selling point with no mention of a warranty becoming void, I think this puts a different light on it. Would you not agree?

 

[tillson]

I would totally agree with you if the user knew the implications of modifying a bike. However, when a dongle is used as a selling point with no mention of a warranty becoming void, I think this puts a different light on it. What you not agree?

How do we know that you weren't informed about the warranty issues? How do we know that Martin hasn't offered to help you or honour the warranty?

You have provided absolutely no background information about the issues that you are experiencing, or what dialogue you have had with the shop which sold you the bike.

You have joined this forum in order to construct a fictitious account of an Ebike sale & warranty claim in order to damage someone else's business. You may even be a rival trader opening a new account in order to post your garbage. As someone else has already pointed out, you reference to Col indicates some prior familiarity. Either provide some detail or go away. You're fooling no one.

My bikes not working and now Martin won't fix it for me because he's a nasty man simply doesn't cut it. I suggest others take a similar view until this guy comes up with something more credible.

 

[rippedupno1]

I completely agree with the last 2 posts, however when you go to Martin's buying page you get drop down boxes to tick for frame size, dongle etc, i can see no mention that ticking one of those boxes invalidates your warranty.

 

[Jresa]

I think you are missing the point of the Thread! It's your choice in whether you think I'm genuine or not. I'm pleased you were not on the Jury of "twelve Angry Men". The point for the sake of clarity, why is a retailer allowed to offer the option of a Dongle without coming clean that this invalidates the MANUFACTURER'S WARRANTY.

 

[trex]

I have no view about dongles but thought that the warranty is with the retailer first, the manufacturer's warranty is there just in case. Belt and braces.
I suspect that a lot of businesses do not treat second hand buyers with the same largesse that they would accord to the original buyers because their expectation of further business is with the original buyers.

 

[tillson]

Hi Col

I think you should be asking Raleigh why they still Distribute bikes to Martin when they are fully aware he is adding Dongles to the bikes. Is it all about the money and not Safety

What do you care about safety? You bought a bike knowing that it had a dongle fitted for goodness sake! In your original post, there was no mention of safety issues, and now you come over as all safety concious because you feel that it will add a bit more fuel to your campaign.

#busted!

 

[tillson]

I think you are missing the point of the Thread! It's your choice in whether you think I'm genuine or not. I'm pleased you were not on the Jury of "twelve Angry Men". The point for the sake of clarity, why is a retailer allowed to offer the option of a Dongle without coming clean that this invalidates the MANUFACTURER'S WARRANTY.

So what exactly is the issue with your bike and what has the shop said to you?

 

[tillson]

"BUSTED" Are you missing the thread again, why are we talking about a pop group.

You are, "busted" as being a fake. As if that needed explaining to you.

We have had rival dealers on here before, posing as dissatisfied customers. You won't be the last. Their stories are always lacking the human detail which gives them credibility, just like yours.

#busted!

 

[dinger19]

This thread is going nowhere until Martin has the balls to reply to the questions that members on this forum are asking.....if he has nothing to hide that is.

 

[tillson]

Do you think Martin is doing the right thing in selling Dongles as an accessory on his bikes without mentioning the warranty issues? What is your point of view?

No. I think it is entirely unacceptable to do that. If he sells a bike with a dongle he should either honour the warranty at his own expense or if he isn't prepared to take on the risk, to make it abundantly clear that, dongle = no warranty.

There, I've answered your question. Now answer those asked by me and others regarding the exact nature of you complaint including dialogue with Martin over the issue.

 

[Gubbins]

Have you actually returned the bike? His website is quite clear. All electronic problems dealt with in house.

 

[Gubbins]

So you haven't actually been back with it yet

 

[tillson]

Sorry, not enough detail. What does electrics not working mean? Rear light bulb failed?

Martin not helpful? Why? What did he offer?

It's these details which give authenticity to complaints. You are simply a rival of Martin's stirring up trouble for him.

As you have been told. Another bike shop would be unlikely to touch it regardless of whether a dongle was fitted.

#busted!

 

[JohnCade]

I purchased my bike from Martin, there were issues with the electrics not working. yes I had the Dongle fitted. Martin was not helpful when I phoned him. I live over a hundred miles away so it's not easy to just pop in and see him. I went to a local dealer to sort the problem, they would not touch the bike because of the Dongle being fitted. This is when I found out that it should never have been fitted. Please believe me I would never of had this feature if I'd known the facts. I spent over 5K, why would I have put my warranty at risk. Having a manufacturers warranty is like an insurance policy that is now void.

What was the problem exactly? Simple question and should be simple to answer.

 

[JohnCade]

The motor

So what was not working properly? If it was not working at all he would not have ignored it. So what issue?

 

[Gubbins]

Buying over distance is a worry for when things go wrong especially if you get a duck egg to start with...
I too am curious as to why you seem reluctant to fill in the blanks

 

[KTM Bike Industries UK]

Some quick points from me.

1) Col is my name, I post on here using it and its on all our KTM social media, so its not unusual for someone to use it. If they used Colin, I'd know who it was immediately, but my Mum doesn't use forums, so I think we're safe.

2) The warranty issue is really a moot point. Because in both cases being discussed here (actually all 3 if you count the bb issue thats been alluded to there is no issue. Second hand Haibikes don't have a warranty, so there is no reason why Martin should help anyone. If Martin isn't helping this customer Jresa, it could be for many reasons, but I'm sure the dongle isn't one of them.

Martin is clearly offering a warranty on the bikes he sells, so he has to honour them even if he puts a dongle on it - end of. The fact that bosch won't help him is not relevant to you guys who are end consumers. Unless he of course goes bust or closes and then you will be left high and dry unless Raleigh decide they too will go against Bosch and warranty bikes with a dongle.

3) My (our) and the industry concerns are that Martin is claiming to be promoting eBikes, when actually by selling bikes with dongles fitted he's not.

He's actually doing 2 things we have a problem with. Firstly by selling offroad bikes with dongles this is something that could cause the MTB side of eBikes to simply collapse in the UK, because we'll loose access rights everywhere. So this effects us, and lots of our customers who sell eMTBs and their customers who love riding their bikes at trail centres and parks everywhere.

Secondly, (and this doesn't have an impact on us really) he's selling bikes using an addition that most customers don't really understand the negative consequences of its use. This means he is benefiting from a non level playing field, this effects Haibike dealers more than ours but its a big problem. Because I know for a fact that if you phone his store you'll be told that Bosch bikes don't have enough speed normally, and the bikes are only really any good with a dongle. He pushes them on customers without really explaining the long list of reasons why they can cause you and the who community of cyclists problems.

So in short, yes I will be wandering over the Raleigh / Haibike to make a formal complaint at the NEC. I will then send an open letter to them, and having spoken to about 30 Haibike dealers over the past few weeks I don't think I'll be alone.

Col