I have a Roux ebike. From new I have had a problem with the battery. After a time the battery was replaced by the dealer. The bike worked well on the new fully charged battery, however once this had run down I could not get my charger to work. I purchased a replacement charger recommended by a German company. The battery charger has arrived, I connected it to my battery and straight away the charger is showing that the battery is fully charged, but it isn’t.
The battery is HT1003BA 36V. The charger is HP1202L3.
Did the battery wait very long between discharging and the new charger being attached?
Do measure the battery voltage with a known good volt meter.
If the battery is now below 30 volts, the BMS may prevent a recharge for safety reasons.
The only place where I know where there are "recovery" chargers, often called a "0 Volt Charger", a misleading name, is from Stark:-
When purchasing an accessory from our website shipping is not calculated or added during the checkout process We will manually calculate shipping costs and revert to you with these costs due to changing costs from our shipping partners If you order your accessories with a bike on the same invoice
starkdrive.bike
You do need to know your present battery voltage before ordering one.....Put the voltage here for us to read please.
If its far too low, this charger also will not help!
Warning, this charger may have the wrong connector for your battery, also watch polarity carefully!
Best of luck.
Andy