Help! Carrera E bike

[Slatey]

Hi,i have lost power to my subway and have no clue what it could be.it is only 3 weeks old and before i take it in under warranty i would like to know if anyone has any ideas please.

 

[Amoto65]

Ask for a refund, this has been happening for years with the Carreras, it has just happened on my friends Carrera and I returned 2 Crossfires a few years ago. Quite a few threads on the site about this.

 

[Slatey]

Weird it has just kicked in but i will take it in but would still like any ideas

 

[Nealh]

Bad battery contact, check the motor connector is properly pushed in (it is along the chain stay).
So many have moaned about these bikes they just aren't really worth the aggro.

 

[Slatey]

Bad battery contact, check the motor connector is properly pushed in (it is along the chain stay).
So many have moaned about these bikes they just aren't really worth the aggro.

Thanks for the tip i have some contact cleaner so will do that and use the spray as well

 

[MahatmaGeansai]

I had a tonne of issues with a Subway I purchased last year. I had an electrical failure which Halfords repaired but there were still issues. I got a new replacement, but that failed after a few months. I ended up trading in for a Carrera Crossfuse which uses the Bosch system, and Halford split the difference in price. The crossfuse has been working well so far.

I wouldn't go near an e-bike using that Suntour Hesc system again.