So I'm hoping someone here can help as I've had no reply from Wisper via email after my first email.
When my bike arrived my husband checked it over because he knows more about bikes than me. He saw that the front brake pads are rubbing on the disc slightly. He tried to adjust it but when he did, he found that all these screws/nuts are unable to be tightened or loosened. One in particular is clearly stuck in with the thread at an angle.
I emailed support saying that this was totally stuck, won't budge to loosen or tighten. They told me to tighten it up and to try the two screws below to adjust the brakes.
"I have just seen your photo of the calliper, the bolt you have started to undo needs to be tightened up again as that is the bleed screw that keeps the brake fluid hose in place, to adjust the breaks undo the two 5mm bolts that hold the calliper in place until you can move it, then move the calliper until there is no rub, then tighten again."
I replied to say that I hadn't loosened anything, that all these are totally stuck. I sent additional photos. I haven't had a reply in 5 days now. This was at the same time as I was asking about the insurance terms and how to lock my bike suitably.
Can anyone advise on what to do? I don't want to wear my brake pads down faster by having them rub (slightly) like this, but I'm also concerned that any future adjustments will be impossible due to these being immovable. My husband is not a weak guy either!
These two cannot be moved, and I think these are the two the guy in the email was referring to.
This is totally stuck and at an angle. It was like this when I got it and I sent this image to customer support.
When my bike arrived my husband checked it over because he knows more about bikes than me. He saw that the front brake pads are rubbing on the disc slightly. He tried to adjust it but when he did, he found that all these screws/nuts are unable to be tightened or loosened. One in particular is clearly stuck in with the thread at an angle.
I emailed support saying that this was totally stuck, won't budge to loosen or tighten. They told me to tighten it up and to try the two screws below to adjust the brakes.
"I have just seen your photo of the calliper, the bolt you have started to undo needs to be tightened up again as that is the bleed screw that keeps the brake fluid hose in place, to adjust the breaks undo the two 5mm bolts that hold the calliper in place until you can move it, then move the calliper until there is no rub, then tighten again."
I replied to say that I hadn't loosened anything, that all these are totally stuck. I sent additional photos. I haven't had a reply in 5 days now. This was at the same time as I was asking about the insurance terms and how to lock my bike suitably.
Can anyone advise on what to do? I don't want to wear my brake pads down faster by having them rub (slightly) like this, but I'm also concerned that any future adjustments will be impossible due to these being immovable. My husband is not a weak guy either!
These two cannot be moved, and I think these are the two the guy in the email was referring to.
This is totally stuck and at an angle. It was like this when I got it and I sent this image to customer support.
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