I have a Haibike roadster. Its an early series made in 2015 (i think). On two occasions the drive has failed. The pedals turn, but will not engage. This has left me stranded. A trip to the repair shop reveals that the "palls" (sorry if the spelling is wrong) have failed. I'm not technically minded, so this means nothing to me. What it does mean is that the bike is unreliable, and i no longer trust it. I'd like to know if anyone else has had this problem, and if so what is the solution? Should I sell the bike, or is there a repair option that is reliable?
Incidentally, my partner has a Halkoff. Currently her bike does not work due to some computer issue, and the dealer is getting NO support about this problem from Halkoff.
My opinion of e-bikes, based on these experiences, is that they are expensive and unreliable. I'm inclined to stay with my trusty "Edinburgh" town bike that I bought 20 years ago and is still going strong.
I live in Germany, and although I have not even ridden such a bike from Bosch (old WW2 name for "rubbish" by the way!), I have read the many complaints from owners of the original versions, writing on German websites. It put me off buying one completely.
If you happen to be able to read German yourself, go and take a look.
I have not seen such massive amounts of complaints from users in other countries/websites, maybe fewer bikes sold, but that is just a guess.
I believe that someone here mentioned that the later Bosch models are far better deigned and are far more reliable, but I forget who that was.
The early versions (I am told and have read about) have plastic gears, which is apparently also a constant source of problems, but as to whether replacement parts have been redesigned in some way to improve them, I have no idea, sorry.
I hope that you are able to get your bike up and reliably running.
As an old engineer, the weakness of using a single drive chain for both the electric motor and the human muscle power, became very apparent when reading online complaints.
Which is why both of my e-bikes have been rear wheel motors with a Derailleur gear change, which always gets me home if the battery is empty..... I have never experienced a motor failure YET!
The big plus with middle motors are for anyone who wishes to ride faster than the legal limit, and not having to pedal like a maniac to do it (assuming illegal electrical changes have been made!), but I am personally happy with the legal limit!
Just my thoughts on the matter.
Regards
Andy
UPDATE. I have just see the pictures posted of the internal gears, so that is showing the plastic gear parts so many Germans are upset with.
Just guessing, but does the motor and man - Power all pass through same gears? That might explain such problems as many Germans experience......Just a thought!