I am investigating a no go and have opened a 36v battery pack from a Pendleton ebike and discovered that there is a healthy 41v at the board but only 4v at the output pins. There are4 bars illuminated and after a few seconds drops down to a single bar 20 percent. Can anyone advise?.
It very much depends on the year of manufacture. Early ones were made in China, later ones in different countries and were equipped with different batteries from different manufacturers.
As Neal mentions, there's a sleep mode to save depletion when not being used. How you wake up the battery varies from maker to maker. Early ones, you hold down the button for 20-odd seconds, later ones need the charger plugged back in, even if it appears full.
The 4 LED's back to one suggests a later model... four LED's showing state of charge, the one LED after a few seconds indicating it's working.
You need to refer to the manual that came with your bike... many many prior posts have the exact same query, and most threads include links to the manual relevant to your particular year of make.
41v isn't great BTW... there's a world of difference to a battery hot off the charger being 41v (being suspect) and 41.7 (being about right).