The LCD lights are powered from a direct feed from the battery via the battery fuse and the battery BMS.
The fault can be anywhere on the bikes power delivery circuit, i.e. the battery, BMS, fuse, fuse holder, wiring connections, controller power circuit or the motor itself.
Its sounds as if the BMS is doing its job by detecting the fault and isolating the battery, which must then be reset by the key.
I personally wouldn't let an electrician near it, I would return it to Kudos, as they are the most familiar with the operations of your bike.