I now have an almost new Giant Twist 2.00 which has two batteries. But the left battery holder, even when charged, does not work. The right one works fine. Any suggestions? My local bike shop doesn't do electrics.
If you use this link Denise, then enter your location and tick the "Hybrid" option on the right, your nearest Giant e-bike specialists will be shown. You may be lucky enough to have one not too far away.
I'm not familiar with the connection arrangements in that slim battery pannier mounting so am not able to advise anything specific regarding repair.
Hopefully one of the members who have owned one of these will come into help.