the out-of the-box review has a lot of relevance to new buyers, as it brings them up to speed with what the dealer/seller is like, and how the whole experience worked out...
the down side to this of course, is that once the sale has been made, interest from the dealer could evaporate rapidly........... but from my point of view, first point of contact is a good marker of what future performance will be like....
having bought a Nano conversion for my wifes Brompton, after a real round-the-house chase up of when it would be ready, and virtually no replies, it was a bit foolish of me to expect any different treatment when I 'tried' to buy a conversion for my MTB.........no response to either emails or phone calls, so I gave up...
so I contacted Bob at Juice E bikes, and got a reply in what seemed like no time.....excellent response, and excellent follow up, and as his daughter lives just up the road, he even came past to pick up the bike to do the job for me, all the way from Buxton to N. London..........and he is also a charming bloke which helps the transaction, and builds confidence in the Juicy Brand
as the kit is a new product I cant yet comment on its performance, but wqe are off to a flying start
cheers folks...................Barry C